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cocoa <br /> d AMER-PLUS': <br /> goon° <br /> 1. Definition of Quality <br /> At Amer Plus we are committed to providing quality service to our customers. We define <br /> quality service by exceeding the expectations of our customers and when they are able <br /> to say that we provided a clean site, are cost-effective, efficient, have consistent <br /> performance, competent and knowledge in our field. Additionally, we look for our staff <br /> to be friendly, courteous, respectful, cooperative, flexible, trustworthy, empathetic, <br /> professional, neat in appearance, and proud of our work. <br /> 2. Deliverables and Acceptance Criteria <br /> 1. Contract: Upon signing of the contract, we will select the designated number of staff <br /> that provides us the greatest opportunity to successfully meet or exceed the <br /> expectations outlined in the contract. <br /> 2. Equipment: We will select the most appropriate equipment, supplies and <br /> environmentally safe products in order to meet or exceed our customer's needs. <br /> 3. Specifications: The list of specifications will be provided to customers and employees <br /> responsible for cleaning the location(s). <br /> 3. Quality Assurance Activities <br /> 1. We will train our employees on the use of products, equipment and processes we <br /> will use to fulfill our obligations of the contract. <br /> 2. We will introduce our employees to the customers they are providing services to. <br /> 4. Service Monitoring and Control <br /> 1. Quality control inspections will be scheduled and performed by supervisors to ensure <br /> services are performed to expectation <br /> 2. We will provide our customers an inspection form and encourage them to inspect <br /> their own premises to ensure we are fulfilling the terms of the contract. <br /> 3. We will provide our customers with several avenues they may take to share their <br /> concerns regarding service failures. We will follow up on all complaints within 24 hours. <br />