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cocoa <br /> AMER-PLUS <br /> IGZO <br /> Dacca <br /> 4. We will share the results of our inspections with our customers and follow up on any <br /> service failures. <br /> 5. Measuring Effectiveness <br /> 1. Quality control inspections will be scheduled and performed using quality assurance <br /> guidelines. <br /> 2. We will check with our customers regularly by phone, email or in person to see if we <br /> are continuing to meet their needs and if they currently have any unmet needs. <br /> 6. Improvement Plan <br /> 1. We will engage our customers to discern how expectations can be better met. <br /> 2. Employees not performing to quality standards will be placed on a Corrective Action <br /> Plan (CAP). <br /> 3. A tailored performance improvement process will be implemented in conjunction <br /> with CAP to ensure employees are continuing to improve. <br /> 4. We will re-train or replace employees as necessary in order to meet our customer's <br /> needs. <br />