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CONTINUING PROFESSIONAL CONSULTING SERVICES (CCNA) NO. 20-07-01 14 City of procured services must meet District contractual requirements. The type and extent of verification shall be dependent upon the type of service, historical performance or current status of the supplier/subcontractor. Control of Monitoring and Measuring Devices - RADISE maintains procedures for the control, calibration and handling of inspection, measuring and test equipment and performs annual re-certifications of its laboratories. All inspection, measuring and test equipment used to perform analysis and testing for clientele shall be included in the program. Equipment shall be calibrated according to manufacturer’s calibration specifications and procedures (if available), otherwise documented calibration methods shall be established according to manufacturer’s specifications. Internal Audits - RADISE shall conduct internal audits at periodic intervals to determine whether the implemented RADISE QA/QC Program conforms to the contracted arrangements, and that it has been effectively implemented and maintained. The purpose of the audits will be to verify that proper procedures, detailed checking, Independent Technical Reviews and document control activities are being followed and performed. All audit findings become documented non-conformances or corrective actions requiring corrective actions. Corrective/Preventive Action - A documented procedure is in place that describes the corrective action process. RADISE makes every effort to eliminate the cause of nonconformities, and potential nonconformities, in order to prevent their recurrence. Continuous Improvement - RADISE constantly seeks ways to continually improve the effectiveness of the Quality Management System through the use of quality objectives, audit results, analysis of data, corrective and preventive actions and Management Reviews. Client Satisfaction Feedback Reviews - The Project Manager and Corporate Quality Control Manager shall initiate periodic Client Feedback Satisfaction reviews with the District Project Manager and other District staff as appropriate. The purpose of this review will be to solicit District feedback regarding contract performance or other issues requiring attention by senior RADISE management. RADISE QUALITY CONTROL CMT REPORTING SYSTEM Quality Control for RADISE construction materials testing reports is documented throughout each and every phase of our projects. RADISE has proven quality assurance and control measures in place that have been developed based on many years of experience. Our evolving and improving internal QA/QC program establishes the Performance Standards, Policies, and Procedures by which our services are provided. Our QC Manual provides a guide for the overall QC program. It includes engineering, construction-laboratory material testing, pre-design, design, construction, and post-construction procedures and checklists aimed at accomplishing the overall goal of providing quality services. RADISE recognizes that a comprehensive QC program involves everyone in the company; each with a different responsibility, acting at different times, and at all levels of project participation. RADISE QC System – RADISE has internally developed and utilizes a proprietary software known as the RADISE QC System. RADISE’s QC System is an innovative, secure and easy-to-use Web-based system application used to schedule, track, check and report all of our field and laboratory testing results – a first of its kind in the industry. Our QC System was developed to minimize human error. The QC System is a powerful testing and inspection based application that we have successfully used for the last 9 years to manage and report test results for all of our projects. It is specifically set-up for the recipient and used to schedule, track and report all of our field and laboratory testing. It even automatically schedules concrete cylinder pickups 24 hours after a concrete pour was performed – eliminating issues with cylinders left in the field! It was designed to remove human error in the field and in the laboratory. Once in the QC system, the reports are QC’d by the Service Lead, prior to a third review and QA by the EOR, before signing and sealing. Our engineering reports require a minimum