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CITY OF ISLES BEACH | 9 CCOVER LETTER August 11, 2020 Page 2 of 2 While you review our proposal, we ask that you keep in mind IA's three advantages listed below: We listen and deliver. Our process is interactive and truly client-centric because we know that the more collaborative we are, the more value clients gain. IA has the proven ability to adapt to challenges of an evolving account and the demands of simultaneous schedules. We consistently deliver high quality service while responding to parameters on an on-call basis. We build the right teams. We have assembled a team that not only has the right exper- tise to reflect the needs of the scope of this contract, but one that has already shown excel- lence in remote interactive capabilities which are essential as we work mutually through the COVID-19 crisis. IA’s flexible and digital information platform allows us to not only tap into the strengths of team members across our firm, but also provide accountability through tracked communications and task-based workflows. This has proven resilient across our teams that have shifted to remote work locations. Our culture is built upon embracing change so that we can adapt even before it becomes critical. We are interiors experts. IA is the first global architectural firm to concentrate exclu- sively on the practice of interior architecture. All of our resources and talent are focused on design as a business supporting our clients’ business objectives, worldwide, by enhancing the design and performance of their work environments. We offer our clients unique benefits that come from our specialized focus and global resources. We understand how workplace strategy, planning, design, experiential graphics, design technology, and lighting all inform one another and work together to enhance the design and performance of our client’s work environments and ultimately their business plans. We are confident that our IA team will give the City of Sunny Isles Beach significant, lasting value. We are the “largest small firm” and the "smallest large firm" in the industry with the benefits of both: direct principal engagement, access to global resources when appropriate, best-in-class practices, and depth of talent and resources. On behalf of the entire project team, we thank you and anticipate the next steps in your selection process. We look forward to the opportunity to form a long, lasting partnership with the City of Sunny Isles Beach. In the meantime, if you have any questions regarding our proposal, please do not hesitate to contact me. Sincerely, Marlene M. Liriano, FIIDA, LEED AP ID+C Managing Director, Miami