ITB 20-08-01 City Landscaping Services (With Hyperlink to Option B)

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City of Sunny Isles Beach | ITB 20-08-01 City Landscaping Services 26 demand the replacement of Contractor’s staff who do not meet the City’s standards for safety, professionalism, or horticultural knowledge. The Contractor must manage the total Work effort associated with the Services required to assure fully adequate and timely completion of these Services in accordance with the Performance Standards and Technical Specifications. Such management includes, but is not limited to, planning, report preparation, establishing and maintaining records, and quality control. The Contractor must provide staff with the necessary management expertise to assure the performance of the required Work; and, trained and experienced field and office personnel who meet established standards to effectively perform the Services required and who exhibit capability to perform with minimum supervision. It is the City’s preference that turnover be kept to a minimum with personnel to ensure a continuity of operations through the Contract term. 2.20.1 PROGRAM MANAGER The Program Manager shall be responsible for the City of Sunny Isles Beach contracted landscaping services and must be a senior level management employee and have full authority on a day-to-day basis to act on behalf of the Contractor on all matters pertaining to the performance of the Work under this Contract. The Program Manager must have a minimum of ten (10) years combined horticultural education and experience as a landscape field maintenance supervisor on contracts of similar size, scope, and complexity. The Program Manager must be certified through Florida Nursery, Growers and Landscape Association (FNGLA). The Program Manager shall have the authority to make immediate and binding decisions on behalf of the Contractor without obtaining any approvals from others regarding the disbursement of any resources needed including but not limited to materials, equipment, labor, chemicals or otherwise as directed by the City. This person shall be available to attend all meetings with the City within twenty-four (24) hours of notification at no charge as directed by the City, shall be available to the City within one (1) hour notification for emergencies at all times at no charge, including facility maintenance duties, boarding up of facilities, and other work as directed by the City, shall be present at up to 3 special events per year as requested by the City, and be present at all planning meetings at no charge, with twenty-four (24) hour notice. This person shall perform inspections at minimum twice per week of the landscaped areas in the scope of services and be available to City for routine and as-needed inspections as directed by the City, shall be available to the City’s Project Manager(s) and Consultant as directed by the City for inspections, reviews, and consultation via telephone or other approved wireless communications on a 24/7/365 basis. When this person is out of City on vacation or leave, an alternate contact shall be provided, and shall be approved at the City’s sole discretion. The Program Manager must be available to discuss Contract matters and performance issues with the Project Manager(s) or Consultant during regular City business hours and within one (1) hour during other times. This can be accomplished in person, or by telephone, as appropriate depending on the circumstances. The duties will be performed at no additional labor or travel charges. The Contractor must provide to the Project Manager(s) the contact information (i.e. phone, email address, cell phone, etc.) for the Program Manager and an alternate individual, within five (5) days of execution of the Contract. A resume of the Program Manager must be submitted with the Contractor’s