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approach resulting in an increase in customer satisfaction, <br />retention, and referrals. <br />• Managed all aspects of a 2.2 million dollar maintenance <br />book of business including 7 maintenance routes, 47 <br />employees, 35 customers, and 47 properties. <br />• Responsible for scheduling and managing labor for <br />assigned accounts. Increased revenue earned per man <br />hour by 20%. <br />• Created and lead weekly safety and training meetings for <br />all branch employees. <br />• Built monthly budgets and achieved monthly profit goals. <br />• Responsible for achieving high customer survey results. <br />• Ensured all equipment was properly maintenance and <br />service. <br />• Attended Home Owners Associations board meetings <br />monthly. <br />Estimator/Senior Estimator <br />February 2007 — January 2009 <br />• Managed and cross -trained a team of four estimators. <br />• Lead weekly estimating meetings, reviewing current and <br />future proposals, emphasizing the importance of building <br />relationships and following up with customers. <br />• Established group estimating including production <br />personnel to produce accurate estimates. <br />• Established a system which generated more last look <br />opportunities. <br />Manager <br />September 2005 —January 2007 <br />• Lead the team that created the Vila &Son Landscape <br />Depot facy. <br />• Sold a variety of landscape and hardscape materials to <br />both retail and wholesale customers. <br />• Managed a team of six employees, consisting of a <br />sales/designer, a driver, a crew leader, and three <br />gardeners. <br />• Helped assemble marketing plans, including advertising, <br />implementing promotions, and participating in several <br />home and plant shows. <br />Several positions <br />2001 — 2005 <br />• Gardener; crew leader; field supervisor; estimator <br />assistant; project manager assistant <br />