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QUALITY CONTROL <br />SFM uses a quality control program that will guarantee all services are performed to the highest standard as <br />recognized by custom and usage in the industry. Enclosed we describe some of our methods regarding our <br />inspection program that involve first line employees, supervisors and the management team. All are involved in <br />quality control and all are trained to understand their role in this project. We also have Quality Control Officers <br />that are involved in all SFM’s accounts. Our Quality Control Officer is and will continue to be very active in this <br />account. Other than safety, providing the best possible service to our customers is paramount. And that can <br />only be achieved by maintaining excellent quality standards. <br /> <br />How does SFM rely on technology to maintain quality control for every client? SFM uses a quality control <br />software named “Orange QC”. (See enclosed sample Inspection) <br />Program Objectives: <br /> Ensure that all employees have the knowledge and skills needed to perform their job <br /> Develop new skills in current employees to enable them to absorb changes in technology <br /> Improve the productivity of both individuals and work teams <br /> Encourage employee self-development and involvement in programs of lifelong learning <br />This software allows the SFM Quality control officers to: <br /> Perform inspection using a smart phone or tablet. <br /> Monitors account performance & sends real time alerts based on triggers you set. <br /> Generate reports for customers <br /> <br />The SFM Quality Control Program consists of two mutually supporting modules: <br /> <br />1. Quality Control Plan – establish standards, supporting processes, performance objectives and <br />performance indicators to meet all performance requirements. <br />2. Quality Control Monitoring Plan – implement SFM QC to provide a structured approach to performance <br />monitoring, deficiency avoidance, corrective actions and reporting. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />88 <br /> <br />