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SERVICE QUALITY MEASUREMENTS/METRICS Our Quality Control Technology Every business promises quality service. How do you know who actually delivers? We use OrangeQC quality control technology to track and report on our performance for incredible data-backed insight and transparency. We Inspect Regularly We continually inspect your facilities and measure our own performance in quantifiable ways. Photos, timestamps, and GPS ensure each inspection accurately reflects how well everything was serviced. You can always check our performance via the OrangeQC web portal. As soon as you log in, you’ll see a dashboard with all our quality control data at a glance: our average inspection scores over time, how many inspections we’ve performed, our average response time for any issues, and more. OrangeQC also compiles regular reports that give you greater insight into our performance. We’ve found this is a great way to communicate with our clients about our quality, what we’re doing to improve, and our process. We Use Data for Smarter Service We regularly review the analytics of our performance at your site. This helps us ensure you’re receiving the same high level of service you signed up for—and lets us nip problems in the bud. The technology we use helps us track our performance at every level, from the entire site to individual line items in each site. That’s how we get the details right while delivering an excellent overall maintenance. We Make Communication Easy We also use OrangeQC as a communication hub. It’s fast and easy, and you’ll always know your requests are going to the right place. The best part: you’ll never have to install complicated software programs. All you have to do is send an email, log into a website, or (optionally) download a simple app. Here’s how it works: Whenever you need to put in a work order request or report a problem, you send an email to our dedicated address (or fill out a quick form on your computer or phone, whichever you prefer). OrangeQC automatically creates a ticket for each request. Our team gets the request immediately, assigns it to the right person, and makes sure it’s taken care of fast. You can check on the status of an issue at any time, just by logging into your account. We track how fast it takes us to respond to every issue. This helps us know we are responding to your concerns and requests quickly. 89