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model is put in place that works to cover their needs. Examples of what is available include but are not limited to: • advice from the Premium Fleet Account Manager and/or the Strategic Relationship Manager; • in -Person or video conference calls; • recorded training sessions that can be saved and shared on State or Agencies local libraries or intranet sites; • online self-help videos • contextual Help within the WEXOnline° and ClearViewT"' modules; • "What's New" indicators/information embedded where relevant in WEXOnline° with each release; and • contextual help tutorials and walk-throughs to support right in line with what managers are attempting to do online in WEXOnline® and ClearViewT"". 4.7 Participating States will not accept forced/pushed 'top -down' process changes unless required by federal law. An example of a forced/pushed 'top -down' process change would be automatic shut off of cards on weekends, block purchases on specific days of the week. WEX does not engage in forced system changes without prior notice to the customer and collecting customer feedback as part of our assessment. WEX is proud of our long history of developing solutions and policies in close consultation and collaboration with our customers. Although we can't foresee every scenario out there, WEX does not engage in forced process changes like the automatic shutoff of cards on the weekends, blocking of purchases on specific days or other drastic measures of this kind. We employ our Lead User Group, the advice of our Fleet Advisory Board and WEX Relationship Management Team to create and facilitate conversation and feedback around any potential changes with customers to make sure they are engaged and have a voice in any decisions that may occur. As an example, WEX was able to avoid implementing any policies that proved extremely detrimental to our Fleet Customers with the large increase in White Plastic Fraud (card skimming) the industry has seen over the past several years. Through this collaborative process WEX was able to manage this process with our customer while WEX implemented new technologies to more effectively identify and catch fraud early on after a card had been compromised. 5. REPORTING Participating States and Purchasing Entities must have the ability to generate reports including detailed transaction data. A system with robust reporting capabilities is required. 5.1 System must time -stamp authorizations and reports according to the time zone of the authorization location or report request. 5.2 System must allow Program Administrator or Cardholder to run a transaction detail report which includes all User -inputted data. 5.3 System must allow for reports to be accessible as defined by roles and access levels. 5.4 System must have the ability for reports to be available in multiple formats (e.g. PDF, text, Excel, HTML, browser). MASTER AGREEMENT No. 00819 - FLEET CARD SERVICES PAGE 94 OF 138