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• Alternative/Diesel Fuel Directory • WEX Index Top Metro Report • WEXOnline° Administration • View /Add Online Users • View Pending Requests • Add/View Roles and permissions Training can be divided into specific segments depending on the administrator's duties. WEX will work with the State to organize tailored online training per users' assigned roles. WEX will provide recorded training sessions that can be posted to the State's intranet site as an additional tool. Multiple trainings can be recorded based on the audience's role e.g., full access or read only. 12.3 Contractor must provide web -based training. WEX is able to provide training for all of the above requirements and will hold ongoing WebEX and in -person training sessions at a frequency determined by the State of Washington/NASPO and any other Participating Entity. For instance, WEX could host monthly WebEX/online trainings for new employees and those who need refresher training. Items included in the training are customizable depending on the need, but typically consist of all of the needs mentioned in Question 12.3 plus: • Program policies as dictated by the member states • Card usage at retail locations • System access • Customer Service Support • Updated technology • Best practices • Industry trends 12.4 Contractor must provide onsite/classroom training for Program Administrators WEX agrees to and will hold onsite, in -person training sessions for Program Administrators at a frequency determined by the State of Washington/NASPO and any other Participating Entity. 12.5 Contractor must provide onsite User group forums. WEX will hold ongoing in -person training and user forum sessions at a frequency determined by the State of Washington/NASPO and any other Participating Entity for whatever subject matter, best practice sharing, account reviews, raising concerns or any other need the customer may have. Many times these user forums are a great time for Participating Entities to share new or reinforce existing polices as well for their users. Items included in the forums are customizable and can meet all of the above requirements. 12.6 Contractor must provide written User reference guides, both extensive and quick guides. WEX will provide reference guides that are detailed and provide quick summaries as part of the implementation project plan. Other reference guides exist throughout WEX's various systems. For example, The WEXOnline° module has PDF help guides that provide step-by-step instructions to navigate the different modules available. The following PDF help guides are available: MASTER AGREEMENT No. 00819 - FLEET CARD SERVICES PAGE 128 OF 138