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Reso 2021-3185
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Reso 2021-3185
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Last modified
7/28/2021 3:03:08 PM
Creation date
4/28/2021 10:18:49 AM
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CityClerk-Resolutions
Resolution Type
Resolution
Resolution Number
2021-3185
Date (mm/dd/yyyy)
04/15/2021
Description
P.O. for unleaded fuel using fuel card program. State of Florida contract with WEX Bank.
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are affected by gas pump skimming; any other gas or bank card used at the same pump during <br />the time a device is in place is also at risk of being compromised. <br />WEX uses the data available to us in an attempt to discern the Point of Compromise (POC) for <br />each identified occurrence of white plastic. We use this data to review other cards used at the <br />same location during the same time period for possible abuse. Based on this information and <br />other variables, we determine which cards are most at risk for having white plastic created. <br />WEX also regularly communicates fraud patterns to our customers on an ad -hoc basis. <br />Finally, as a global payments innovator with more than 35 years in the market, WEX has developed <br />SaferPayments, a true 24/7 real-time system that prevents fraud by intercepting fraudulent <br />transactions "in-flight," generating case queues for subsequent investigation and, in specific <br />cases, triggering email alerts to customers. <br />SaferPayments is capable of preventing fraud at the holistic individual portfolio level, either <br />during the authorization process or at the payment gateway. SaferPayments can prevent first <br />party fraud and enforce business policies in one single instance for a true multi -channel/ multi - <br />portfolio application. SaferPayments has been carefully programmed to prevent the authorization <br />of the highest number of suspicious transactions possible without negatively impacting the <br />customer experience by minimizing the number of "false positive" transactions that are stopped. <br />SaferPayments is an artificial intelligence based software that identifies risky transactions during <br />the authorization process within milliseconds to prevent the degradation of authorization <br />response times from the WEX authorization system. Transactions above a certain "suspicious <br />level" will be declined, while all other transactions will be allowed to pass. SaferPayments delivers <br />exceptionally accurate results at high fraud detection rates without impacting the customer <br />experience. SaferPayments can detect anything from an unauthorized transaction due to a lost or <br />stolen card, a compromised account (skimming, data breach, account takeover), or a potentially <br />illicit transaction (money laundering, drug smuggling, etc.). <br />SaferPayments can both detect and prevent fraud. SaferPayments is both versatile and easily <br />configurable, allowing WEX to maintain the fraud models internally, yet still provides robust fraud <br />management capabilities. Using advanced machine learning algorithms, SaferPayments <br />continuously "learns" as it aggregates transactions streaming through the solution to detect <br />trends at a portfolio, customer, channel, product, and transaction level. WEX controls the settings <br />that allows the WEX transaction authorization system to "pass", "pass, but flag for review", or <br />"deny" any transaction or group of transactions. <br />Most traditional "neural" or "anomaly detection" software solutions rely heavily on pre -coded <br />patterns of transactions or geolocation monitoring. They lack the ability to learn as they go and <br />monitor all levels of a card portfolio. They also will typically only "flag" a transaction for review, <br />but may not be able to actually stop a potentially fraudulent transaction from getting through the <br />authorization process. <br />SaferPayments "learns" as it streams transactions through its logic. SaferPayments is able to <br />monitor trends and activity at the portfolio, channel, customer, product, and transaction levels. <br />MASTER AGREEMENT No. 00819 - FLEET CARD SERVICES PAGE 132 OF 138 <br />
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