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All FloridaTours.com Driver -Hosts must possess a State of Florida Commercial Driver's License Class B with <br />airbrake and passenger endorsement. All drivers must have a clean driving background with limited tickets, <br />no DIU convictions ever, and must have exhibited a history of safe driving. New drivers must have a clean <br />criminal background and comply with all pre-screening of both the local school district and that of Port <br />Everglades. Finally, all Driver -Hosts we hire must complete a thorough medical exam certifying they are <br />safe for driving and successfully pass a urine drug <br />N" k analysis. Only when aDriver-Host candidate has <br />completed all of these steps will they enter service <br />on a probationary/training status. <br />Once employment has commenced, new Driver - <br />ELHosts are trained on the FloridaTours.com way of <br />conducting business and how we treat our guests. <br />From our warm hellos, to the way in which we <br />.µ ,... drive buses, to how we introduce ourselves the <br />day prior, to the effective yet gentle way in which <br />we load luggage, each driver is required to exhibit <br />-°- these traits at all times. <br />Prior to each trip, the Driver -Host and a Dispatcher review the trip in detail, individually, and resolve any <br />issues prior to departure. This one-on-one approach to dispatching is just another way that we will <br />differentiates ourselves from our competitors. <br />Once every six months, a comprehensive review of each driver is conducted. This may seem daunting as <br />we have a fairly large Driver -Host pool; however, these individual reviews conducted between each driver <br />and the leadership team allow the driver to be analyzed and critiqued while offering advice and assistance <br />for improving. This review also allows the driver to air any concerns with the management and to have any <br />possible confusion eliminated. <br />The entire FloridaTours.com fleet of almost 30 buses is thoroughly maintained by ASE certified maintenance <br />personnel. Whether a repair is done locally in our own repair facility, or performed at the warrantied <br />dealership, all repairs are monitored by FloridaTours.com <br />management. Our buses are one of the most important <br />.a 't components of our company and the need to maintain <br />w them is of the utmost importance. With one of the lowest <br />road failure rates in the industry, the attention to detail <br />... found within our fleet is quite evident by their <br />performance. <br />n. <br />Daily inspections; both pre and post trip, coupled with 5k, <br />10k, and 25k intensive competent replacement, servicing, <br />and inspection are performed. This allows <br />FloridaTours.com to not only maintain and cost-effective <br />maintenance program, but allows the passengers to have <br />a safe and worry free journey knowing that they are traveling on a well maintained vehicle. <br />Safety is not just a catch phrase or a fledging thought but along with customer service is a core principle <br />found within all aspects of our company. From our approach to selective driver hiring, to our health and <br />drug screening protocol, to our on -the -road monitoring, and finally our comprehensive driver review <br />sessions, FloridaTours.com makes safety a priority. <br />Tours— <br />