KEITH Sunny Isles Beach RFQ 22-06-01 Continuing Services for Landscape Architectural Services

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Quality Assurance/Quality Control KEITH is keenly aware that time is of the essence for most projects and cost is always an important component of the design. Therefore, we have an established Quality Assurance / Quality Control (QA/QC) Program that is implemented throughout the design process and through project closeout. This ensures that the plans are prepared to the highest quality standards from the beginning and eliminates lengthy agency review and revision times. It also allows for value engineering and constructability analysis throughout the quality review process. The Quality Control department at KEITH is truly innovative and was instituted to hold all projects to a higher quality than industry standards. This department is an integral part of all projects, and it is composed of several experienced professional landscape architects and planners that have a combined 100+ years of experience. Our QA/QC Program consists of the following four (4) key principles: 1. Proper Project Approach: Quality is achieved through due diligence, communication planning, coordination, supervision, and technical direction at the very start of the project. The Project Manager will discuss the goals and objectives for each project with the City to understand the scope of work, level of detail and the applicable technical standards that need to be met for each assignment. 2. Constant Project Supervision and Communication: Quality is achieved by conveying the scope and special instructions to the office and field staff together with regular reviews of their continued work effort and progress. 3. Active Senior Management: Quality is assured by the Senior Management establishing realistic schedules and providing the proper technical directions to the team assigned. Plan omissions are typically the greatest challenge in any QA/QC program, and they are best identified in a review by experienced senior staff members. Senior staff also provide the independent reviews of the processes, procedures, and project documentation to provide the required deliverable to the City. 4. Formal Quality Reviews: Quality of the deliverables and the procedures is verified by the KEITH QA/QC Officer, Mr. Tony Melton, PE. A final check of the deliverables is performed by the Project Manager and the QC Professional on every project prior to submission to the City. FAST TRACK | Efficient Work Order Process Regardless of the project site, scale, or schedule, KEITH commits the necessary resources and quality personnel to complete the work orders. Our experience has provided a thorough understanding of the myriad of project issues that may arise when executing fast-track work orders on contracts requiring on-call landscaping services. The KEITH Team, with its senior level, proactive management, and continuous quality control measures, has proven to be a team that can successfully perform on this consulting services contract for the City of Sunny Isles Beach. KEITH proposes to maintain the process that has been followed for each work authorization based on similar types of experiences, to assure continued timely response to Sunny Isles Beach’s needs, which involves a close working relationship with City representatives, permitting agencies and other key stake holders. This process, and the timeline to which the KEITH Team commits, is as follows: • Our Project Manager, Kelli Schueler, PLA, LEED AP, will meet in person or via telephone with the City’s Project Manager or representative within one (1) business day of the initial scoping meeting request, to discuss scope, schedule, and budget issues related to the individual project work authorizations. • KEITH will provide a draft written scope, schedule, and budget for the work authorizations to the City within five (5) business days of the scoping meeting and be prepared to negotiate the scope and fee through the City’s negotiation process. • KEITH will provide a final written scope, schedule, and budget within two (2) business days of receipt of agreed upon comments on the draft scope following successful negotiations. It is important to note that the KEITH Team has successfully negotiated many projects with a minimum number of negotiation sessions to meet the requirements of the City Commission directives concerning minimizing the negotiations. We have done that by entering the negotiation process with reasonable fees so that one (or two if needed) negotiation sessions are ample to complete the scope and fee process. 10RFQ No. 22-06-01