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City of Sunny Isles Beach 18070 Collins Avenue, Sunny Isles Beach, Florida 33160 (305) 947-0606 phone (305) 949-3113 Fax Services provided on a regular basis to ensure all Services are being performed in accordance with the City's needs and pursuant to the terms of this Agreement and shall report to the City accordingly. Contractor agrees to immediately inform the City via telephone and in writing of any problems that could cause damage to the City's property, improvements, and persons. Contractor will require its employees to perform their work in a manner befitting the type and scope of work to be performed. In the event that the Contractor fails to complete the Services pursuant to the terms of this contract and City must undertake the completion of performance of Services, Contractor agrees to indemnify the City for all costs incurred with respect to the completion of those Services and any damages the City may suffer as a result of the Contractor's failure to perform the Services. 4. REPORTING REQUIREMENTS. Contractor will abide by the following reporting requirements: A. Weekly Group Time Sheet: Contractor shall provide a report that must include each post location, by school name in alphabetical order, identification of the guard assigned to each post location, number of hours per day worked at each location during the week and other pertinent information to document that all school crossing guard posts were properly staffed during the week. Each report shall be signed by the Contractor certifying that the Contractor's employees worked the hours listed on the timesheet. This report shall be sent via electronic mail to the City Manager or Designee no later than the Wednesday following each week worked. This report shall be sent via electronic mail to the City Manager or Designee in Microsoft Excel format. B. Master Guard List: This report shall include all school crossing guards and their assigned posts and backup guards assigned to the contract. This report is to be provided at the commencement of the school year and updated periodically as changes occur. This report shall be sent via electronic mail to the City Manager or Designee in Microsoft Excel format. C. Student Count Report: A "student count report" shall be conducted, upon request of the City Manager or its Designee. This report shall contain the crossing guard's name, location and the number of students crossed in the A.M. and in the P.M. This report shall be sent via electronic mail to the City Manager or Designee in Microsoft Excel format. D. Complaint Report: Contractor shall have an established procedure for handling, responding to, and documenting actions regarding all complaints received. A report of all complaints shall be provided to the City Manager or Designee as follows: due January 15th for the period covering commencement of the school year in August through Winter Break; due June 15th for the period covering commencement of school following Winter Break through the end of the Regular school year in May/June. If there is an Extended School Year Session (e.g., Summer School), a report shall be due on August 1 st covering the entire Extended School Year Session. This report shall include the following at a minimum, the date of the complaint, post location, guard identification, type of complaint, action taken, and total number of complaints for the reporting period. This report shall be sent via electronic mail to the City Manager or Designee in Microsoft Excel format. WATERFIELD FLORIDA STAFFING LLC D/B/A STAFFING CONNECTION 4 169