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Every OpenGov customer has the benefit of OpenGov Standard Support. Standard Support provides <br />a host of options, from a 24/7 Resource Center with documentation and case access to live <br />business day phone support. Our processes are designed to support you at every step of your <br />journey toward a more effective and accountable government. <br />OpenGov Premium Support provides customers a level of support above and beyond our Standard <br />Support. Premium Support is intended for customers who view their OpenGov solution as <br />mission -critical and therefore require expedited response times and a designated OpenGov <br />contact. <br />Offering <br />Standard <br />Premium <br />Unlimited Number of Support Cases per Year* <br />✓ <br />✓ <br />Unlimited Access to OpenGov Resource Center <br />✓ <br />✓ <br />Unlimited Online access to the Support Request Portal <br />✓ <br />✓ <br />Access to Phone/Chat Support 4:00 AM PT to 7:00 PM PT <br />Monday through Friday, excluding OpenGov holidays <br />✓ <br />✓ <br />Designated OpenGov Contact <br />- <br />✓ <br />Increased Response Times <br />- <br />✓ <br />* Support Cases are defined as issues related to the OpenGov Software Services. <br />We have three main components to our philosophy for ensuring every customer is successful and <br />happy: <br />Access to our team of Government Solution Experts: This team, comprised of <br />former government finance directors, chief information officers, procurement <br />directors, budget and performance analysts, and others, provides insight and <br />expertise, best practices, and context to the people that use OpenGov's suites <br />r F r driving efficiency and outcomes for your agency. <br />0 OPENOV 32 <br />