Reso 2024-3606 - Laserfiche WebLink

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1.0 BASIC PROVISIONS 1.1 Warranty Requirements Warranties in this document are in addition to any statutory remedies or warranties imposed on Contractor. A detailed description of the local Contractor warranty process and terms shall be included in the proposal including information on how warranty issues are tracked. If awarded, the final warranty agreement will be included in every delivered vehicle. The Contractor warrants and guarantees to the TRIPS each complete vehicle and specific subsystems and components as follows: 1.2 Complete Vehicle The vehicle shall be warranted and guaranteed to be free from defects for a minimum of Thirty-six (36) months or thirty-six thousand (36,000) miles, whichever comes first, beginning on the date of acceptance by purchaser/end user of each vehicle. During this warranty period, the vehicle shall maintain its structural and functional integrity. The warranty is based on regular operation of the vehicle under the operating conditions prevailing in the purchaser's locale. 1.3 Subsystems and Components Specific subsystems and components are warranted and guaranteed to be free from defects and related defects for the times and/or mileages given in Exhibit 5-1. The unexpired warranty period shall remain for components or subsystems that were repaired or replaced under warranty. 2.0 SCOPE OF WARRANTY REPAIRS If the purchaser detects a defect within the warranty periods defined in Section 5.1.2 and 5.1.3, it shall notify the Contractor representative within 48 hours. Within five (5) working days after receipt of notification the Contractor and purchaser shall mutually determine whether or not the defect is covered by the warranty terms, and for warrantied items, develop a course of action to get the vehicle back in service as soon as possible. The maximum acceptable down time is 10 working days. If the issue is not resolved within 10 days, a loaner vehicle should be considered. Contractors shall have an effective system in place to allow agencies to speak with a representative about an issue in a timely manner. The TRIPS program staff shall be available to assist when a timely resolution has not been determined and/or implemented and down time has become excessive. Additionally, the purchaser and the TRIPS program reserve the right to require vehicle manufacturer on-site assistance. 3.0 REPAIRS BY CONTRACTOR The purchaser shall make the vehicle available to Contractor for repairs in a timely manner considering the Contractor’s schedule and course of action referenced in 5.2.0. Florida Department of Transportation Public Transit Office TRIPS-22-CA-MB-LF-Model1 Standard Cutaway and Minibus Chassis Type Transit Vehicles Page 33 of 196 DocuSign Envelope ID: 6FD53F08-2BF8-412C-A338-B935DB86415F