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Contractor shall provide at its own expense all parts, tools and space required to complete repairs. 4.0 REPAIRS BY THE PURCHASER (IN-HOUSE WARRANTY) The Contractor may authorize a purchaser’s service department to perform warranty service. The Contractor is responsible for monitoring that the agency receives correct replacement parts, return shipping and proper labor reimbursements in a timely manner. Purchasers that perform in-house warranty are responsible for completing repairs in a timely manner in accordance with the course of action referenced in 5.2.0. Contractor shall provide on-line or paper systems including necessary forms to carry out the provisions of all in-house warranty. Monthly (or at a period to be mutually agreed upon) reports of all repairs covered by this warranty shall be submitted by the purchaser to the contractor for reimbursement of parts and labor. If the purchaser performs warranty repairs in-house, it shall follow the manufacturer’s service and maintenance recommendations as provided by requirements in Part 1, Section 1.22, Service and Maintenance Manuals. 4.1 Parts Parts supply for in-house warranty repairs shall be considered as a part of the course of action referenced in 5.2.0. If purchaser uses their in-stock parts or purchases parts for in-house warranty they shall be reimbursed at cost plus 2 percent for the failed parts and related parts/fluids that must be replaced as a result of the failure and repair. The purchaser shall provide parts invoices when requesting reimbursement. Contractor may supply parts at no cost directly to purchaser for in-house warranty. In each case, parts shall be shipped prepaid, overnight, and no later than the next business day from receipt of the parts request. Contractor may supply parts to purchaser for in-house warranty by way of in-stock consignment parts at the purchaser’s location when applicable. In this case consignment parts stock levels shall be adjusted with no cost to the purchaser. Contractor may request that failed parts covered by warranty are returned to a specified location or the manufacturing plant. The total cost for this action shall be paid by the Contractor. Parts should be returned in accordance with contractor's instructions. 4.2 Labor The purchaser shall be reimbursed by Contractor for labor. The amount shall be determined by multiplying the number of man-hours actually required to correct the defect by the purchaser’s current per hour, master mechanic, straight wage rate, plus 32 percent, plus the cost of towing in the vehicle if such action was necessary and if the vehicle was in the normal service area. This wage rate shall not exceed the rate in Florida Department of Transportation Public Transit Office TRIPS-22-CA-MB-LF-Model1 Standard Cutaway and Minibus Chassis Type Transit Vehicles Page 34 of 196 DocuSign Envelope ID: 6FD53F08-2BF8-412C-A338-B935DB86415F