Reso 2024-3600 - Laserfiche WebLink

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RedSpee& Florida,LLC 23. REDSPEED shall provide to the Customer access to RedCheck system, which provides the Customer with ability to run and print all standard system reports. 24. If required by the Customer, REDSPEED shall, at REDSPEED' expense provide the Customer with, and train a local expert witness able to testify in administrative proceedings and in court on matters relating to the accuracy, technical operations, and effectiveness of the IPE System until judicial notice is taken. 25. In those instances where damage to a Camera System or sensors is caused by negligence on the part of the Customer or its authorized agent(s), REDSPEED will provide Customer an estimate of the cost of repair. Upon authorization to proceed with the repairs or replacement, REDSPEED shall replace or repair any damaged equipment and invoice for the pre -approved repair cost. REDSPEED shall bearthe cost to replace or repair equipment damaged in all other circumstances. 26. REDSPEED shall provide a toll-free, Customer -specific help line to help the Customer resolve any problems encountered regarding its Red Light Camera System and/or citation processing. The help line shall function during normal business hours. Call Center hours for violators is Monday - Friday 9:00 AM to 5 PM EST; IVR for violators is 24 x 7, 365 days. 27. As part of its turnkey system, REDSPEED shall provide Owners with the ability to view Recorded Images of Violations involving their motor vehicles online. This online viewing system shall include a link to the REDSPEED payment website(s) and may offer the opportunity to download a form of affidavit to establish an exemption under Section 316.0083(1)(d) of the Florida Statutes. Online obtained affidavits submitted in response to a Notice of Violation or Uniform Traffic Citation shall be directed to and processed by REDSPEED and communicated to Customer via the RedCheck system. REDSPEED shall adhere to timelines and other regulations specified in Section 316.0083 of the Florida Statutes in the processing of affidavits. 28. Upon expiration of the due date of the Notice of Violation, RedCheck shall issue a Uniform Traffic Citation, which shall be delivered by certified mail to the Owner within the statutory period. The issuance of the Uniform Traffic Citation shall be based on the Traffic Infraction Enforcement Officer's approval. Additional fee for mailing of Uniform Traffic Citation, assuming no return receipt is required, will be billed per unit as published by the U. S. Postal Service. 29. REDSPEED shall charge, collect, and retain a maximum convenience fee of 5.00% each for electronic payments provided. Such fee is paid by the violator. City will not receive any of said convenience fee. City assumes no liability, responsibility, or control for said fee sought by REDSPEED. Page 13 1 19