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<br /> RFP 24-06-01 BANKING SERVICES 36 <br /> <br />What has been the Proposer’s experience with fraud in the wire transfer area? <br /> <br /> <br />D. Describe your account reconciliation department. <br />Where is it located. <br />Who manages it? <br />What is the timing for completion of reconciliations after receipt of input information from the <br />customer? <br /> <br />E. Should the City’s main accounts be the target of counterfeit drafts, what are your procedures to limit <br />losses to all parties concerned and what is the effect and cost to the City? <br /> <br />F. Describe your process for resolving deposit discrepancies, especially when cash is in question. <br /> <br />G. Describe your method of applying pricing to governmental or exception type accounts. <br /> <br />H. How do you lock in and maintain our banking fees into your billing system? <br /> <br />What steps are taken to assure accurate billing each month per the final agreement rates. <br /> <br />I. Describe the Proposer’s ability to make cash available before, during and after an emergency: <br /> <br />J. Describe your Emergency Disaster Plan and assistance available to the City. Include time to restore <br />based on type of disaster. <br /> <br />K. Positive Pay: <br /> <br />Detail if payee match is part of positive pay. <br /> <br />When addressing positive pay, address procedure for verification when City is closed for business. <br /> <br />16. City Employee Banking Services <br /> <br />Please describe if your organization offers any type of benefits to employees working for the <br />City of Sunny Isles Beach. <br /> <br />17. Is there any disclaimer of liability required for use of your web based products? Identify products <br />and response for each. <br /> <br />18. Security of Web Based Applications (Related to Banking Services) (Do not include products related <br />to Merchant Services for this question) <br /> <br />For each product available identify the product and detail the requested information as it relates <br />to each Web Based Application proposed for the City to use. <br /> <br /> <br /> <br />