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22 <br /> <br />Amerant Bank – RFP #24-06-01 <br /> <br />A. What is the largest volume of paid items your bank processes in one month for a single <br />commercial account? <br />• Amerant Bank provides service to large commercial clients that exceed $100MM in sales in <br />addition to The Miami Heat & Florida Panthers. Amerant has the capability of handling large <br />volumes of transactions. Amerant partners with FIS, a Fintech company, that is a Global <br />financial tech company that partners with many banks and handles over $50T on an annual <br />basis. <br />B. What is the largest volume of deposit items your bank processes in one month for a single <br />commercial account? <br />• Amerant Bank provides service to large commercial clients that exceed $100MM in sales in <br /> addition to The Miami Heat & Florida Panthers. Amerant has the capability of handling large <br /> volumes of transactions. Amerant partners with FIS, a Fintech company, that is a Global <br /> financial tech company that partners with many banks and handles over $50T on an annual <br /> basis. <br />C. Describe your wire transfer department. <br />Where is it located. <br />• All of Amerant Bank’s Operations are located in the Ops Center in Miramar, FL. <br />Who manages it. <br />• Amerant Bank’s wire transfer department is managed by the Chief Operating Officer. Our <br />bank’s executive committee can be found under investor relations, <br />https://investor.amerantbank.com/company-information/management <br />What is your normal cut-off time for outgoing transfers? <br />• Amerant Bank’s wire cut-off time is 6:00 pm EST <br />What is the Proposer’s policy in case of a wire transfer failure for which the City has confirmed <br />receipt of instructions? <br />• If wire fails or rejects the system will notify the city of any rejections. If wire is returned by <br />other institution the City will see the credit back in the account on Treasury Connect <br />How and when is the City notified of a failed wire transfer? <br />• If wire fails or rejects the system will notify the city of any rejections. <br />What controls has the Bank put in place to prevent wire transfer fraud to prevent ACH and Wire <br />Transfer fraud? <br />• Amerant has multifactor authentication, which requires every user enter a security code <br />and a passcode (Pin # + Token) to login and approve a wire. The City can also have dual <br />control on all ACH & Wire Transactions as an extra layer of security.4ANKING SERVICES 36 <br />What has been the Proposer’s experience with fraud in the wire transfer area? <br />D. Describe your account reconciliation department. <br />Where is it located. <br />• All of Amerant Banks Operations are located in the Ops Center in Miramar, FL. <br />Who manages it? <br />• Amerant Banks account reconciliation department is managed by the Chief Financial <br />Officer. Our bank’s executive committee can be found under investor relations, <br />https://investor.amerantbank.com/company-information/management <br />What is the timing for completion of reconciliations after receipt of input information from the <br />customer? <br />E. Should the City’s main accounts be the target of counterfeit drafts, what are your procedures to <br />limit losses to all parties concerned and what is the effect and cost to the City?