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23 Amerant Bank – RFP #24-06-01 • Contact Client Associate assigned to the account or Benito Pumar – Private Client Service Group team Leader for further investigation. Provisional credit may be given to the city depending on the circumstance. F. Describe your process for resolving deposit discrepancies, especially when cash is in question. • Contact Client Associate assigned to the account or Benito Pumar – Private Client Service Group team Leader for further investigation. Provisional credit may be given to the city depending on the circumstance. G. Describe your method of applying pricing to governmental or exception type accounts. • Amerant Bank uses Account Analysis pricing on all governmental accounts. Amerant Bank will offer a 1.00% ECR on all non-interest bearing accounts and will waive all fees for the first 6 months to allow the City of Sunny Isles Beach to transition the relationship. H. How do you lock in and maintain our banking fees into your billing system? What steps are taken to assure accurate billing each month per the final agreement rates. • Amerant Bank uses Account Analysis pricing on all governmental accounts and is reviewed on a monthly basis for any errors or mistakes. Amerant Bank will also work with the City of Sunny Isles Beach if there is ever a question regarding service fees. I. Describe the Proposer’s ability to make cash available before, during and after an emergency: • Arrangements for customer cash services in the event of a known/foreseeable disaster such as hurricanes or flood, can be fulfilled as stipulated. J. Describe your Emergency Disaster Plan and assistance available to the City. Include time to restore based on type of disaster. • Amerant is committed to ensuring its preparedness and resilience against business continuity challenges through an agile and effective Business Continuity Management (BCM) program. The BCM Program is structured to ensure the resilience and recovery of the bank’s operations including services to customers when confronted with adverse events such as natural disasters, technological failures, or mass absenteeism, as well as to ensure adequate life-safety response capabilities. The primary objective of the BCM Program is to allow bank operations to continue under adverse conditions by the identification and implementation of appropriate resilience strategies and recovery objectives, all of which are in alignment with industry best-practices and in compliance with regulatory requirements. The three pillars of the BCM Program comprise Business Continuity Planning, Disaster Recover, and Emergency & Life Safety, supported by an Executive Response Team as well as with Management and Board oversight. K. Positive Pay: Detail if payee match is part of positive pay. • Yes, Payee Match is part of positive pay When addressing positive pay, address procedure for verification when City is closed for business. • Authorized users must log into Treasury Connect to review exceptions 16. City Employee Banking Services Please describe if your organization offers any type of benefits to employees working for the City of Sunny Isles Beach. • Amerant has an Amerant at Work program to provide benefits to employees of our commercial clients. More information can be shared as we progress through this process. 17. Is there any disclaimer of liability required for use of your web based products? Identify products and response for each.