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Questionnaire Form 4. Transaction Repair – Manual review and repair of capture data including check information. TD Bank’s lockbox product offers the ability to provide look-up capability as well as access to the City's system to acquire customer account information to facilitate posting. 5. Data Capture – Data entry functions to support non-financial data capture of check or invoice information. 6. Output File Generation – Supports delivery of the City's output data including daily reporting and electronic data files. 7. Online Services – Detailed lockbox transaction data is available intra-day via secure internet access. Transaction information is available to support timely research, same day exception decisioning, and deposit reporting. Online services expedite transaction information delivery, minimize exceptions, and provide an automated archive solution. 13. Other Innovations: Propose any new financial services, plans or practices deemed to be in the best interest of the City not otherwise addressed in this proposal. Any fees for these services to be included in the Fee Proposal section “Future Services”. TD Bank has a strong product development and enhancement discipline. We continually work with our vendor partners and most importantly our customers to develop new products and find ways to enhance your Banking experience. We are continually looking for ways to leverage technology to push more of the administrative burden to our web platforms. TD Bank Product Management & Development is a fully evolved line of business within TD Bank Treasury Management. We have well over 100 active projects that are all directed at the Customer Experience. We have numerous industry affiliations that allow us stay abreast of industry trends on behalf of our Customers. Many of our Product Mangers have been in the Financial Services industry for a number of years, which affords them a unique perspective that enables them to develop and enhance our product sets. Keeping products current in an era of rapidly evolving technology is certainly a major concern and challenge for all banks. In-house developments of technology based solutions tend to delay implementation and make it difficult to enhance and upgrade products. When needed, our solution at TD Bank is to seek out providers and partners with the best available technology applications. Our vendor partnerships demonstrate this philosophy. We at TD Bank Product Management & Development will work closely with our Sales partners to ensure that the City's needs are not only met, but exceeded! 14. Business Operations- Banking Services Only A. What is the largest volume of paid items your bank processes in one month for a single commercial account? There is no limit for paid items that TD can process in any given time for a single commercial account. Proposed by: TD Bank, N.A.Page 78