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Questionnaire Form B. What is the largest volume of deposit items your bank processes in one month for a single commercial account? There is no limit for deposited items that TD can process in any given time for a single commercial account. C. Describe your wire transfer department. Where is it located. The Wire Department at TD Bank is based in the central operations headquarters in New Jersey. Who manages it. The Wire Department at TD Bank is managed internally. What is your normal cut-off time for outgoing transfers? On TD eTreasury, current day wires with a Fedwire payment method must be submitted by 5:00 p.m. ET. International foreign currency wires must be submitted by 3:00 p.m. ET. US Fed Tax payments must be submitted by 4:00 p.m. ET. Due to the nature of international wires in foreign currency, same day settlement cannot be guaranteed. Users may elect to create a payment instruction status alert in eTreasury to notify them when a wire is pending their approval, and this alert will be sent directly to your work email address. Additional alerts are available for receipt of an incoming or outgoing wire, etc. Email wire notifications directly from our wire system are also available. Alternatively, the City may utilize any of our convenient store locations to initiate outgoing wire transfers. The deadline for in-store initiation for domestic wire transfers is also 5:00 p.m. ET. The deadline for international wires in USD or foreign currency is 2:00 p.m. ET. What is the Proposer’s policy in case of a wire transfer failure for which the City has confirmed receipt of instructions? If an outgoing wire transfer has not been received, the City can initiate a tracer by calling our TMSS Team. For domestic wires, a tracer can be placed no sooner than 24 hours after the transfer was executed. A second tracer can be placed after two days if there has been no response to the first. Final resolution is communicated to the customer by a TMSS representative via the City's prior-established preferred method of communication. How and when is the City notified of a failed wire transfer? Wire Transfers that fail prior to being released to the Federal Reserve are communicated to the City within 30 minutes of failure by our Treasury Management Service Support (TMSS) Team via a preferred communication method established by the City. Wire Transfers that are sent and subsequently returned by the beneficiary bank are reported to the customer via TD eTreasury. Proposed by: TD Bank, N.A.Page 79