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Questionnaire Form ProvidedetailsonhowvoidingandreversalofindividualdirectdepositACHitemsarehandled. Indicate If it is possible to reverse or cancel an ACH file, and the appropriate procedures and rules applicable. In the event a reversal or deletion is required, the City may call, fax, or send the request through TD eTreasury. Callback verification is performed on all requests. TD Bank will then process the request according to ACH guidelines. All transmission files submitted to TD Bank are always done within a secure environment, and we use Secure Socket Layer protocol with encryption. The deadline to delete or reverse a file/batch/entry varies based on when the files has been distributed into the network, which occurs numerous times throughout the day. If the file or batch has not been distributed to the ACH Operator, then it can be deleted from the warehouse. If the file/batch has been distributed to the ACH Operator, then a reversal is required. 12. Lockbox Service: Provide detail process of lockbox service. TD Bank’s Lockbox operation is an internal department of the bank. We maintain a secure Lockbox processing facility in West Palm Beach, FL staffed by well-trained, dedicated, and experienced employees. In addition to our employees who are committed to delivering the highest levels of quality and service to the City, we have established metrics in place and various quality control measures to further ensure the timeliness and accuracy of the lockbox services that we provide. Retail Lockbox TD Retail Lockbox allows the City to optimize available funds, improve customer service, and systematically update your accounting system by having the bank process your receivables daily using a designated lockbox. By using TD Retail Lockbox, you will optimize your available funds due to minimizing the float associated with the conversion of receivables into cash. To allow for data capture in the bank’s lockbox processing system, the City's bills or coupons will need to be created using optical character recognition (OCR) technology. Daily contents of your lockbox will be collected from one of our Post Office locations from Maine to Florida then processed and deposited into your checking account. Retail lockbox workflow consists of the following primary processes: 1. Mail Receipt – Collection of work from the designated post office box. This process will be supported using both internal and external couriers providing transportation services (e.g. mail retrieval and delivery. 2. Data Prep – The mail will be opened, sorted, and prepped for image capture as per the City's defined processing instructions. 3. Image Capture – the City's transactions will be captured on high speed image capture devices. Images will be utilized to support additional workflow processes such as manual data capture, balancing and to support image-based output services. Proposed by: TD Bank, N.A.Page 77