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Questionnaire Form What controls has the Bank put in place to prevent wire transfer fraud to prevent ACH and Wire Transfer fraud? If a fraudulent wire transfer is discovered, the City should immediately contact our Treasury Management Service Support (TMSS) Team by phone at (866) 475-7262. The specialist will gather all relevant information and urgently request a recall, as well as open a case with our Global Security Team for further recovery efforts. ACH Fraud Control services provide effective tools to control the ACH transactions that post to your accounts. Our most comprehensive solution, ACH Positive Pay, lets the City create filters to specify allowable ACH transactions using TD eTreasury. ACH items received that do not match your filter criteria are presented daily between 7:00 a.m. and 2:00 p.m. ET via TD eTreasury, allowing you to accept or return the items. ACH Positive Pay also gives you the ability to update your existing filters online to minimize future exceptions. With ACH Block and Filter service, the City provides instructions to restrict all ACH activity on its account or specify the transactions that should be paid automatically. Upon receipt of your instructions, we will begin monitoring your accounts and return ACH items that do not meet your predefined criteria. The City will not need to do anything further once it's defined the block and filter criteria – items will be paid or returned automatically by the Bank based on your instructions. What has been the Proposer’s experience with fraud in the wire transfer area? The majority of Wire Fraud scenarios involve business email compromise or invoice/payment fraud where an employee of the business is sent instructions to legitimately send a wire that is routed to a "bad actor". TD eTreasury has several authorization features that allow a business to verify outgoing payments and protect their business from fraudulent wires before sending: System Administrator establishes the level of user access System Administrator can disable and add users Dual Control is available for System Administrative functions System Administrator can assign users daily dollar limits per item/per batch/per day for ACH, wires, and book transfers System Administrator determines ACH and wire transaction approval requirements Dual Control is required for all ACH and wire transactions Infrastructure Features D. Describe your account reconciliation department. Where is it located. Our Reconciliation Department at TD Bank is based in the central operations headquarters in New Jersey. Who manages it? Our Reconciliation Department at TD Bank is managed internally. Proposed by: TD Bank, N.A.Page 80