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Questionnaire Form H.Howdoyoulockinandmaintainourbankingfeesintoyourbillingsystem? What steps are taken to assure accurate billing each month per the final agreement rates. Your Relationship Team reviews billing files monthly. The City should contact their Relationship Manager within 60 days of any discrepancies in your Account Analysis statement. Your account will be credited directly within three business days th of notification. TD Bank must receive notification prior to the 25 of the month in order to make corrections for the next statement. I. Describe the Proposer’s ability to make cash available before, during and after an emergency: TD Bank will work with the City to accommodate any of its special disaster needs. If needed, your Relationship Team can discuss this process and detail specific steps to meet your specifications. J. Describe your Emergency Disaster Plan and assistance available to the City. Include time to restore based on type of disaster. In the event that online capabilities and functionality for any service are temporarily unavailable for any reason (power failures, etc.) or a disaster occurs within TD Bank's or the City's electronic systems, mirrored data-backup data is housed off-site with a secured third party. TD Bank maintains backup processing. Site and capabilities are confidential to ensure optimum security for processing in the event of a disaster. The locations and capabilities are not disclosed for security reasons. Upon notification from the City of a disaster, TD Bank and your Relationship Management Team would assess your needs and provide support services as applicable. We have a history of going above and beyond normally expected service lengths to provide for our clients. Recovery Time Objective (RTO) measures are reviewed and tested in accordance with internal policies with the required RTO being determined based on risk ratings. Backup sites for essential applications can be activated and running between 0 and 4 hours with operations at the backup site continuing until operations can be recovered at the primary site. K. Positive Pay: Detail if payee match is part of positive pay. TD Bank offers Positive Pay with Payee Name Verification as an optional service enhancement, which is a process that requires payee information to be provided to the Bank on the positive pay issue file before the checks are mailed and/or distributed. TD Bank will then process the payee information and store it on our Account Reconcilement platform. When checks come in for payment, TD Bank uses optical recognition software to lift the payee name from the cleared check. This lifted payee name is then compared to the name originally supplied on the Positive Pay issue file. If the name is a match, no further processing is needed. Proposed by: TD Bank, N.A.Page 83