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Questionnaire Form <br />18.Ifouragencyanticipatesusinganarmoredcarservice. <br />Please detail the armored car procedures with your institution. <br />TD Bank utilizes partnerships with multiple armored carrier and safe vendors to provide coin and <br />currency along with smart safe services. We are contracted with Brinks, Garda, and Loomis. <br />Through our partnership with highly experienced Armored Carrier and Money Center vendors, your <br />deposits can safely and efficiently reach your bank account. <br />19.Qualifications and Experience of Staff <br />Proposer to provide in detail qualifications and experience of the specific staff to be assigned to the City’s <br />account, to demonstrate their ability to effectively perform the services outlined. Managers and other <br />project staff may only be changed with the express prior written permission of the City of Sunny Isles <br />Beach. The City of Sunny Isles Beach retains the right to approve or reject replacements. <br />For each individual, attach a resume or qualifications summary that includes the following information: <br />Description of the individual’s background <br />Description of individual’s work experience including all past employment <br />We believe that TD Bank's commitment to diversity is not only the right thing, it's critical to <br />achieving our mission to be a leading North American bank. Our success depends on reflecting <br />the communities and cultures where we do business. <br />We are determined to be a place where employees, clients, and suppliers all feel comfortable <br />and supported in all their diversity and where all employees have the opportunity to leverage <br />their talents and achieve their full potential. <br />TD Bank prides itself on creating positive banking experiences for our clients. The TD Bank <br />team is here to help and will continue to deliver best-in-class service to the City while working <br />to better the communities where we collectively live and work. TD Bank realized years ago that <br />Government entities have unique needs and require a higher level of client service. In addition, <br />TD Bank recognized that many of these entities had to comply with numerous statutes that <br />dictated how they conducted their financial affairs. <br />In order to meet these needs, Government Banking was developed. Our Relationship <br />Management Team is well-versed in public finance and how to structure accounts and treasury <br />management solutions that provide cost savings, maximize interest earnings, and simplify the <br />way our municipal clients conduct business. Careful attention is paid to the details that matter, <br />and our Government Bankers will provide on-going support to the City's staff members. <br />Periodic relationship reviews will be conducted to ensure that the City has the appropriate <br />products and services and to keep staff abreast of new technologies and innovations in <br />treasury management and other new services offered by the bank. <br />Pamela Ramkalawan, will serve as the City's primary contact. Pamela Ramkalawan will anchor <br />all of the City's banking and service activities. Together with your assigned Relationship <br />Management Team, Pamela Ramkalawan would be involved with all aspects of your banking <br />relationship and be available to provide consultative assistance. The City's Relationship <br />Manager accepts responsibility for every aspect of servicing the City's accounts. TD Bank’s <br />Proposed by: TD Bank, N.A.Page 87 <br /> <br />