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Protecting our clients’ assets is our top priority. Due to increased potential for fraud, we’ve <br />discontinued phone-in wire services, but we are happy to assist you in a branch, or through Synovus <br />Gateway. Your direct relationship manager can assist if an emergency arises. <br />Wire Cut-off Times <br />Wire Outgoing Domestic –Online (Gateway)5:00 PM ET <br />Wire Outgoing Domestic –In Person at Branch 5:00 PM ET <br />Wire Outgoing International –Online (Gateway)4:00 PM ET <br />Wire Incoming 6:00 PM ET <br />Wire Alerts <br />Synovus Gateway offers alerts to the City‘s users that are triggered when a wire is drafted, authorized, <br />processed, canceled, or failed. In Synovus Gateway, the Wire Activity page will have information on <br />all outgoing and incoming wire transfers. <br />Wire Confirmations <br />Incoming and outgoing wire confirmations are pushed through Synovus Gateway automatically as <br />soon as the wire is processed. It is recommended that users are set up to receive email <br />confirmations/alerts when wires are processed. Synovus also has reporting available within Synovus <br />Gateway that displays full details of transactions that take place on the wire transfer system. <br />M. ACHFiles/Transfers <br />1.The bank will provide the City the ability to receive and send Automated Clearing House(ACH) <br />transfers / filesutilizinganinternet-basedtreasurymanagementsystem. The Proposer will provide <br />the timeline for ACH transfers, including deadlines, timing of receiving deposits and withdrawals <br />from disbursement accounts using the ACH system. <br />ACH Origination including deposit of payroll, vendor payments, federal taxes, and state taxes is <br />offered through our internet banking platform, Synovus Gateway, or through an FTP (File Transfer <br />Protocol) to allow the Cityto transmit funds between banks through the Automated Clearing <br />House (ACH) Network. ACH Origination through Synovus Gateway offers PPD, CCD and CTX <br />payment types. With each of these payment types, the Citywill have the ability to use templates <br />to import or originate. Synovus follows the rules for posting ACH transactions received and <br />originated from both Nacha and the Federal Reserve. ACH transactions are posted based on the <br />effective date of the item or batch, and when the item was received or originatedfrom the Federal <br />Reserve for posting. <br />ACH transactions received and originated from both Nacha and the Federal Reserve. ACH <br />transactions are posted based on the effective date of the item or batch, and when the item was <br />received or originated from the Federal Reserve for posting. <br />Synovus offers three primary methods for customers to initiate ACH transactions: <br />Gateway (online banking): Offering optional ACH templates, setting, and maintaining ACH <br />recipient information, and the flexibility to manually enter or upload from file. File formats <br />include a 5 column CSV, customer custom map, or Nacha. Transactions require a two-user <br />process for entry and then release. <br />July 12, 2024Page 30 <br />City of Sunny Isles Beach RFP 24-06-01 <br />Banking Services - Synovus Bank Submission <br /> <br />