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c.Details on whether it is possible to reverse or cancel an ACH file and the appropriate procedures thatapply. If the Cityinitiates ACH through the Gateway options, the user (if rights allow) can view a payment in the Activity Center in Synovus Gateway and can cancel a scheduled but incomplete payment. Also, (if rights allow) the user can access the Activity Center in Synovus Gateway to cancel a payment if the status is drafted, authorized, or pending. If a payment has already been processed, the Citycan initiate a reversal. For assistance with reversing an ACH batch contact your dedicated Relationship Manager. Requests need to be received within 5 banking days, following the settlement date. Reversing a file does not guarantee all entries will be returned by the receiving bank. If the Cityinitiates ACH payments through our Direct Send option, the approach is similar, for one off retraction or corrections, our customers typically reach out to their banker for the retraction or correction that would be processed through the ACH system. As with all ACH the customer and process would follow all applicable NACHARules. Synovus provides full ACH Return and NOC reporting to customers allowing for a full view of transactions requiring a resubmission or updated information for futurepayments. 3.Electronic Vendor Payments - The City wishes to implement electronic payments to its vendors for their outstanding invoices. The Proposer shall include a description of the system and bank’s process used to accommodate this feature, provide an implementation plan to assist the City, provide the associated costs, indicating any requirements and initial and ongoing marketing efforts provided by the bank to encourage sign up byvendors. ACH Origination including deposit of payroll, vendor payments, federal taxes, and state taxes is offered through our internet banking platform, Synovus Gateway, or through an FTP (File Transfer Protocol) to allow the Cityto transmit funds between banks through the Automated Clearing House (ACH) Network. ACH Origination throughSynovus Gateway offers PPD, CCD and CTX payment types. With each of these payment types, the Citywill have the ability to use templates to import or originate. Synovus follows the rules for posting ACH transactions received and originated from both Nacha and the Federal Reserve. ACH transactions are posted based on the effective date of the item or batch, and when the item was received or originated from the Federal Reserve for posting. ACH transactions received and originated from both Nacha and the Federal Reserve. ACH transactions are posted based on the effective date of the item or batch, and when the item was received or originated from the Federal Reserve for posting. Synovus offers three primary methods for customers to initiate ACH transactions: Gateway (online banking): Offering optional ACH templates, setting, and maintaining ACH recipient information, and the flexibility to manually enter or upload from file. File formats include a 5 column CSV, customer custom map, or Nacha. Transactionsrequire a two-user process for entry and then release. Gateway supports a file Pass Thru option which supports the upload of a full Nacha formatted file along with the security of a two-user upload and release. Direct file transmission (Direct Send) whichconnects the customer system of record July 12, 2024Page 32 City of Sunny Isles Beach RFP 24-06-01 Banking Services - Synovus Bank Submission