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by MCC or group of MCC codes. Temporary control limits for designated timeframe. Cash access and limits. Merchant ID Blocking. General Descriptionof Reporting Package: The Synovus commercial card management module of our web based, APSolutions Technology Platform offers a comprehensive reporting module that allows for all transactional data reported through Visa, to be identified and utilized to generate robust and actionable reporting- both standard and customized reporting,for the City. The technology is a data warehouse, statement and report generating tool offered to the Cityat no cost. Reports can be created, saved, and scheduled to runon demand or for the appropriate time period. Reports can be emailed out to designated cardholders or accounting personnel. Synovus offers a very robust reporting function within APSolutions. There are 66 standard reports that are immediately available. These standard reports can also be edited and customized as needed. Any of these reports can be run on demand, saved, and scheduled to be run and delivered via email. Some of these standard reports included are cardholder statements, various transactionsummary reports, vendor analysis, cardholder reports and admin reports, merchant, and decline reports and more. The Synovus team will work with the City’steam to create a library of standard reports for program management. The reporting functionality isprivileged based by user and designated access can be assigned to the user roles to limit card reporting as deemed necessary. The Tool captures detailed transaction information for viewing, editing and cost allocation. It will providethe Citywith customized reports and an opportunity for detailed vendor analysis. The tool provides instant information on purchasing patterns, allowing your staff to target suppliers and goods for special attention and support negotiations of volume discounts.Each reporting object is interactive and dynamic, with drill-down capabilities, allowing the Cityto analyze, review and monitor all aspects of the card program. All reporting functionality is available 24/7, available to export in a variety of formats and reports can analyze specify segments of the City's spend and can be run by department or hierarchy to provide detailed information on segmented transaction history. Overview of Customer Service Capabilities: Synovus provides a 24-hour toll-free telephone number for Cardmember inquiries, issues and providing emergency assistance. Cardholders and administrators will have 24/7/365 access to call Synovus Customer Services Group at 888- SYNOVUS. Our Customer Services Group will provide answers to questions - both routine and unusual- and will answer cardholder questions concerning balances, charges, billing inquiries, card declines, transaction amounts, disputes, other issues, as well as take lost and stolen card reports and arrange for card replacements. We have a separate team to support designated program administrator(s) who manage the program, on an ongoing basis and acts as a liaison between the individual cardmembers and the Synovus service team. The Program administrator(s) will also have access to APSolutions Support (877-962-6777), which is available 24/7/365 and they can contact either by email or a dedicated 800 number, for support and assistance with our APSolutions commercial card platform. Additional training or account troubleshooting can occur as needed for Program Administrators over a virtual meeting platform. July 12, 2024Page 42 City of Sunny Isles Beach RFP 24-06-01 Banking Services - Synovus Bank Submission