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timeline and “go-live” date to be mutually agreed upon) for the Cityhas been included as “Exhibit K”. The City’s dedicated onboarding team provides quality technical training and assistance (software, internet portal access and financial system access). We take pride in providing technical training in an efficient and simplified manner, taking into consideration CSS’s employees’ time and availability. The City’s dedicated technical support team is available during and after implementation is complete. During the onboarding process we can provide virtual training (via Teams) where CSS’s dedicated onboarder walks the City’s team through the SynovusGateway Banking portal and the associated treasury services. Synovus offers links to user guides and training materials that our clients can access through our website. BB. Employee Benefits 1.ThebankwillcashpayrollchecksforCityemployeesatnocostwhethertheyhavean account with the bank or with another financialinstitution. Check Cashing City of Sunny Isles Beachchecks drawn on Synovus Bank may be cashed, at no cost, by the payee at any Synovus banking center. Payees must provide valid identification and be physically present to cash checks. 2.Proposer shall describe incentives it would provide toCity employees who have accounts with their bank and/or participate in payroll direct deposit or who wish to open a new account with their bank (i.e. free checking) and other programs offered that may be beneficial to Cityemployees. Banking Solutions Synovus offers a variety of banking products and services to the City's staff. We are open to meeting with your employees and ascertaining their needs and working with them to add value to their banking needs. Financial Literacy Programs Raise the Banner is Synovus’ new financial literacy program. Leveraging our financial expertise and our passion for service, we will Raise the Banner for financial education in the communities we serve. The focused initiative will make it easier for team members to provide financial education throughout our footprint. It will also complement our existing market-driven outreach and established Community Reinvestment Act efforts. Our 2024 Raise the Banner Goals are to teach at least 500 financial literacy classes, empower more than 7,500 individuals, log 2,000 financial literacy volunteer hours and to partner with 250 organizations, nonprofits, and schools. Synovus Bank team members can partner with the Cityin providing a range of financial literacy centered around investing, economics, finance, and Banking. We currently use the following curriculum and learning tools to provide financial education to various organizations: July 12, 2024Page 47 City of Sunny Isles Beach RFP 24-06-01 Banking Services - Synovus Bank Submission