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available for review via our website Synovus.comunder Investor Relations. AA. Transition Plan Proposer shall describe their conversion plan to transfer assets of the City to their bank. Include information regarding lead time necessary before the contracts can be implemented and include plan details for educating and training City employees in the use of the bank’s systems.Proposershall provide a timelinescheduleforfullimplementation,ofwhich,should be at no cost to theCity. Banking ServicesImplementation Partnership Our local, government solutions and treasury teams will develop an immediate partnership with the Cityto create a customized roadmap outlining services, training, and identifying any obstacles or impediments that may affect the implementation timeline. To accomplish this, we establish a clear communication channel with weekly check-in calls to monitor progress, accountabilities and to identify and address any issues needing to be resolved. We recognize that communication is the cornerstone of a smooth transition process. Below is an overview of our implementation and conversion process. Synovus has a proven implementation strategy that is tailored for every customer. It all begins with the assignment of a dedicated conversion team to handle the transition. This team will meet withthe City’sdesignated team to set a “Go Live” date and proceed in the following manner: Established responsibilities. Review current Cityprocesses and procedures. Set a timeline “checkpoint” for each portion of the process. Product build – set up of online user profiles and limitations, templates, reports, etc. Completion of documentation and contracts. Weekly status update meetings. Testing and training. Final testing and troubleshooting. Our project management standards allow the Cityto set the pace, remaining comfortable that its needs are being met, while not overtaxing the available resources. It also allows us to provide recommendations on how processes can be improved. When we set objectives with you during our consultative meetings, many things rise to the surface that quite honestly may not have been thought of during the procurement phase. An example of this kind of discovery would be an unexpected need for a dual location for processing check deposits. Through these consultative meetings we can identify special or unplanned needs, quickly recommend a solution so not to impede the overall timing of the implementation. We believe as you have conversations with our references that we have provided, you will hear first- hand how our implementation strategy and project management practices are first rate and will provide added benefit to your finance department. Once “Go Live” has been achieved, our conversion team will continue to provide the City with support on both a scheduled and “as needed” basis. A sample Implementation Checklist (high-level plan that will be tailored off the services used with a July 12, 2024Page 46 City of Sunny Isles Beach RFP 24-06-01 Banking Services - Synovus Bank Submission