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Management Policies and Customer ServiceStructure <br />Ability to meet desired timelines anddeadlines <br />Government Solutions Group: <br />Integral partner. This group only deals with Government relationships for the Bank. Therefore, <br />they present an in-depth understanding of the approval process, investment policies and elected <br />official situations that may present immediate help from your bank. <br />Andy LaFear – VP, Relationship Manager – Primary Relationship Manager <br />Amanda DeBoer– Relationship Associate – signature card creation; general account <br />maintenance – back up for relationship manager. <br />LeeAnn Kirwin – Director – Escalation Point for the relationship. <br />Treasury Management Sales- Government: <br />Integral partner. This group will create the account structure and facilitate products necessary to <br />establish an efficient depository relationship. They are responsible for the implementation and <br />training for all new Government customers. They, too, only deal with Government customers <br />thus understanding their nuisances. Continual involvement will be present throughout the <br />contract as relationship reviews will be performed alongside the primary relationship manager on <br />an ongoing basis. <br />Matthew Farzanrad – Primary Treasury Management Contact - Senior Treasury Management <br />Consultant for Government ––Responsible for origination, implementation, and coordination <br />of Treasury Management Solutions. <br />Frank Nguyen– Sr. Treasury Management Sales Associate – Treasury assistant to Matthew <br />Farzanrad. <br />Matthew Mulkey – Treasury and Payment Solutions – Senior Onboarding Representative – <br />Primary contact for implementation needs, training and questions during the initial <br />onboarding. <br />Overall organization to completing theproject <br />Strategic Approach and Deliverables <br />We are here to truly know you and to collaborate with you to help optimize your operations by <br />providing high-quality and efficient banking solutions at competitive prices. <br />OBJECTIVESSOLUTIONS <br />Strategic Banking Partner Synovus’ Government Solutions Group offers specialized, <br />industry-leading capabilities with a diverse customer base <br />and deep staff knowledge of government needs. <br />Provides a dedicated Government Relationship Banker <br />with intense client focus, use of specialized dedicated <br />teams with a relationship focused philosophy. <br />Business Process Review <br />Banking Solutions and Financial and operating resources with decades of proven <br />Technology experience <br />ACH and Wire Solutions <br />Advantage Analysis Account <br />Robust Positive Pay Solution <br />July 12, 2024Page 50 <br />City of Sunny Isles Beach RFP 24-06-01 <br />Banking Services - Synovus Bank Submission <br /> <br />