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B.Whatisthelargestvolumeofdeposititemsyourbankprocessesinonemonthfor a single <br />commercial account? <br />Largest number of Deposit Transactions for a single customer with 3,471transactions for <br />$2,718,595.85(November 2022 – Government Customer) <br />**Based on number of transactions, not dollars. <br />C.Describe your wire transferdepartment. <br />Where isitlocated. <br />Staff members of the Wire Department are located in Columbus, GA <br />Who managesit. <br />Kathy Officer is the Supervisor of the Wire Department <br />What is your normal cut-off time for outgoingtransfers? <br />Gateway cutoff time is 4:00 PM EST for International Wires and 5:00 PM for Domestic. <br />What is the Proposer’s policy in case of a wire transfer failure for which the City has confirmed <br />receipt ofinstructions? <br />The wire department works with the Relationship Manager if the wire transfer is rejected. <br />How and when is the City notified of a failedwiretransfer? <br />The wire department contacts the Relationship Manager on the account if the wire is unable to <br />process same day. If the wire isreturned,they are contacted by email set up in the wire system. <br />What controls has the Bank put in place to prevent wire transfer fraud to prevent ACHandWire <br />Transferfraud? <br />Wires processed though our wire applications are scanned through a fraud module and if they <br />need extra review that is done by our Fraud division. <br />What has been the Proposer’s experience with fraud in the wire transfer area? <br />As soon as the wire dept is aware a wire is fraud we send a service message for recall of funds. <br />We alert our wire investigators immediately so they are aware,and they can contact the <br />Beneficiary Bank. <br />D.Describe your account reconciliation department. <br />Where is itlocated. <br />The City’s relationship manager is the primary contact for any reconcilement issues. <br />July 12, 2024Page 72 <br />City of Sunny Isles Beach RFP 24-06-01 <br />Banking Services - Synovus Bank Submission <br /> <br />