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sent via regular mail to theclient. In the event of a deposit discrepancy, the deposit amount will remain the same with an additional entry made to your account to correct any differences. If the error is in the cash, we will contact the City by phone before processing the deposit. The City will be notified of any deposit correction via email on the day the correction takes place. A correction notice will be mailed directly to the City on the business day following the deposit date. Correction notice images can be viewed online via Synovus Gateway Enhanced Imaging. G.Describe your method of applying pricing to governmental or exception typeaccounts. Synovus can provide billing options to include invoicing or a compensating balance arrangement. The line-item pricing will remain the same on either option. If the Cityelects to complete a Business Process Review, the Treasury Team will make recommendations for the customer to include account structure, product enhancements and payment / compensating balance options. Please refer to the Proforma provided as “Exhibit A”for pricing details. H.How do you lock in and maintain our banking fees into your billingsystem? What steps are taken to assure accurate billing each month per the final agreement rates. Synovus submits pricing in our billing system to match the pricing proposal negotiated and we can match the expiration with the contract window. I.DescribetheProposer’sabilitytomakecashavailablebefore,duringandafteranemergency: Your relationship manager can work with the City to identify a location that can fill your request and help coordinate a pickup. J.Describe your Emergency Disaster Plan and assistance available to the City. Include time to restore based on type ofdisaster. At Synovus, securing our customers' information is a priority and commitment we take seriously. We operate in a highly regulated environment and comply with various regulatory and statutory requirements. Due to the nature of our business and in the best interest of securing all our customers' information, we do not share our business continuity plan, disaster recovery plans and exercises, practices, technologies, and confidential company information. Synovus utilizes multiple layers of overlapping controls and processes to ensure banking services are readily available to support customers ongoing operations. This includes but is not limited to the following: 1.Systems are scheduled for automatic backup, and processes are in place to monitor backup for successful completion 2.Data recovery processes are tested periodically 3.Redundancy is designed within key systems and processes to allow for automatic failover and high availability of services 4.Monitoring and alerting systems are in place to allow for proactive monitoring for potential degradation and availability issues July 12, 2024Page 74 City of Sunny Isles Beach RFP 24-06-01 Banking Services - Synovus Bank Submission