SYNOVUS BANK - Laserfiche WebLink

Home Browse Search

5.Each Synovus business unit updates Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs) annually. The BCPs document roles and responsibilities, critical business processes, dependencies, third-party relationships and criticality, Recovery Time Objectives / Recovery Point Objectives, and upstream / downstream impacts. Plans and associated call trees are updated regularly and are tested at least annually 6.Synovus maintains business continuity and emergency communication systems that are available and utilized during network outage and emergency response events such as hurricanes and winter storms 7.Applications are risk assessed and documented disaster recovery plans are updated regularly and tested at least annually for higher risk systems 8.Ongoing due diligence and monitoring is performed on vendor-hosted or vendor-managed applications and/or processes. Third-party disaster recovery plans and business continuity programs are reviewed regularly as part of the Third-Party Risk Management program K.PositivePay: Detail if payee match is part of positive pay. Payee Positive Pay gives an even higher level of fraud protection by requiring the payee’s name to be included in the issue file. If we receive any checksthat are not in the issue file or do not match data in the file, we present them to you for “pay/no pay” decisions. This service extends to the teller line, preventing checks from being cashed in Synovus banking centers. When addressing positive pay, address procedure for verification when City is closed for business. Positive Pay Process and Time Windows For Check andACH Positive Pay, if there is a discrepancy with a presented item (posts to account), an exception will be identified. Exceptions are delivered to the City via Synovus Gatewayby 10:00 AM ET each business day. Each “User” who is authorized to make pay/no pay decisions can set up alerts that will notify them when there are exceptions to be decisioned. The City’s pay/no pay decisions must be completed by 2:00 PM ET each day. Synovus Gateway can be accessed using a computer, tablet, or mobile phone to complete positive pay decisions.If a decision is not made on an exception during the decision window, then the default decision of no-pay is applied. Exception items are “next day” decisions. 16.City Employee BankingServices Please describe if your organization offers any type of benefits to employees working for the City of Sunny Isles Beach. Banking Solutions Synovus offers a variety of banking products and services to the City's staff. We are open to meeting with your employees and ascertaining their needs and working with them to add value to their banking needs. Financial Literacy Programs Raise the Banner is Synovus’ new financial literacy program. Leveraging our financial expertise and our passion for service, we will Raise the Banner for financial education in the communities we serve. July 12, 2024Page 75 City of Sunny Isles Beach RFP 24-06-01 Banking Services - Synovus Bank Submission