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L N to CIWINCG Be RECOVERY 14710 West Dixie Highway North Miami, FL 33181 0:,(786) 521-7893 R (305) 895-4623 Dolphintowing-recovery@hotmail.com Dolphin Towing & Recovery, Inc. is pleased to submit its proposal to City of Sunny Isles Beach for towing services. Based upon a proven track record of service excellence, Dolphin Towing would like to provide City of Sunny Isles Beach with towing services, including, but not limited to the removal and storage of vehicles and equipment that are creating a traffic hazard, abandoned, disabled from a traffic crash, or for non-consensual removal of vehicles from public streets and areas within the City. Dolphin towing is committed to providing superior citywide towing services to the City of Sunny Isles Beach 24 hours a day, 365 days a year, from its first-class facility which includes a sizable indoor and outdoor storage facility. Since its inception, Dolphin has maintained a corporate philosophy which has attracted and allowed it to retain a roster of clients that expect and receive first class service. On the government side, Dolphin provides towing services for the City of North Miami and City of Miami Shores. Additionally, Dolphin Towing tows all disabled police and city vehicles free of charge. On the private side, among our many clients, we tow for all major automobile insurance companies, and we are one of four towing companies in the South Florida Region for the largest provider of roadside assistance in the United States (Agero, Inc.) as well as the ISD Miami Dade Government Vehicles and AAA. We are a perfect fit for many of our customer service-oriented clients by maintaining a new and immaculate fleet of environmentally sound tow trucks equipped with modern diesel engines that utilize Diesel Exhaust Fluid which reduce the emission of mono -nitrogen oxides. Also, in keeping with our corporate philosophy and the fact that we often transport our client's customers, our trucks are immaculate; our drivers are not permitted to smoke in our trucks; and they cannot show tattoos. I am proud to note that many of our customers nominated us for the American Towman Magazine Service Excellence award we received this past year. This award is a testament to our excellent employees, the guidance of ownership, and a management team that is always looking for ways to satisfy its customers and to deal professionally with a public that is often frustrated with the towing process. As in any professional organization, our management team participates in training programs such as the AAA World Class Management Training Program to ensure that Dolphin Towing remains at the forefront of the towing industry. RFP# 24-08-01 TOWING SERVICES