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N W ts�.. s.I+— O3R �OWINECOVERY 14710 West Dixie Highway North Miami, FL 33181 0: (786) 521-7893 F. (305) 895-4623 Dolphintowing-recovery@hotmail.com While I am immensely proud of the growth, profitability, and financial stability our company has achieved, I am equally proud of our efforts to be environmentally conscious and our involvement in Community Betterment Programs and policy of re- investing in the local community which will be discussed in detail in our company profile section. Recognizing that our trucks have a high profile in the community, over the years we have uniquely honored our country's veterans and have raised breast cancer awareness at appropriate times by decorating our trucks (see enclosed photo). This is a small example of our commitment to engage with the community in a meaningful way. In addition to these and other private customers, we are on the towing rotation nearby the City of North Miami. We provide towing and storage services for these cities, like those requested by the City of North Miami. We have done an excellent job and have earned high marks and were praised by them, having become a company upon wish they know they can rely. We would do the same for the City of Sunny Isles Beach and urge you to contact our references to learn more about our services responsiveness and reliability. We understand your need to have Towing company that can rapidly respond to your request from your city. We have provided the City of North Miami and City of Miami Shores with an average response between 10 to 15 minutes. I can assure you that our response time for the City of Sunny Isles Beach will be just rapid in addition to a quick respond time. We also provide rapid cleanup of accident scenes to prevent traffic congestion. With, our experienced drivers and a wide range of tow trucks (including our Landoll truck), our tows have ranged from regular automotives to buses, helicopters, heavy construction equipment, boats, removal of vehicles from water, and so much more. Additionally, we are a reliable source for the city of North Miami by being readily available to assist with tows DUI checkpoints, instincts operations where immediately towing services are required. In short, our company has provided the City of North Miami with every services outline in your RFP, and we have the staffing, means ability and experience to provide superior service to your city as well. Our firm maintains all incoming calls in a manual dispatch log and through our digital tow book in which if we have any issues or complaints we can always go back and check our records. Dolphin Towing always provides positive feedback, and all issues are dealt with by the company's owner and resolved in a timely matter. RFP# 24-08-01 TOWING SERVICES