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Docusign Envelope ID: 41 F63DOF-3BC8-4149-8618-1 BBEEF49D6F7 35 Specifically describe freight, shipping, and delivery terms or Schindler has service offices in Hawaii Alaska and throughout 37 programs available for Alaska, Hawaii, Canada, or any Canada, so freight shipping and delivery would usually be similar to offshore delivery. mainland United States. 36 Describe any unique distribution and/or delivery methods or N/A options offered in your proposal. promote the NCL Government Capital contract through Sourcewell. Table 5: Payment Terms and Financing Options Line Item Question Response 37 Describe your payment terms and accepted payment Net 30, unless negotiated to be longer by the customer. Payment methods. methods can be ACH, CC, Checks, Etc. 38 Describe any leasing or financing options available for use Schindler provides external financing solutions, but is also able to by educational or governmental entities. promote the NCL Government Capital contract through Sourcewell. reports all sales under the Contract each quarter, and that the Schindler's go -to strategy will be to exhaust all options under the Vendor remits the proper administrative fee to Sourcewell. Provide NCL Govt. Capital before discussing options with Schindler External sufficient detail to support your ability to report quarterly sales to Financing. 39 Describe any standard transaction documents that you We propose multiple levels of coverage, all of which are included 42 propose to use in connection with an awarded contract in our current Sourcewell contract: (order forms, terms and conditions, service level - Inspection Only Maintenance agreements, etc.). Upload a sample of each (as - Time and Material Repairs applicable) in the document upload section of your - Full Maintenance (Most commonly "as needed", but also monthly 43 response. and quarterly if requested) Sourcewell for facilitating, managing, and promoting the Sourcewell - Custom Maintenance Program 40 Do you accept the P -card procurement and payment We do accept P -card procurement payment and we do not charge process? If so, is there any additional cost to Sourcewell any additional fees to Sourcewell members for using this service. participating entities for using this process? Under contracts awarded outside Sourcewell we charge a 3% fee, Member's cost of goods. (See the RFP and template Contract for so this is an additional benefit to Sourcewell members. Table 6: Audit and Administrative Fee Line Item question Response 41 Specifically describe any self -audit process or program that you Customers will see their contracted price on every plan to employ to verify compliance with your proposed Contract maintenance. invoice for verification. They may also reach with Sourcewell. This process includes ensuring that Sourcewell out to either the local participating entities obtain the proper pricing, that the Vendor representative in their area or the national representative for reports all sales under the Contract each quarter, and that the verification. Schindler will review the pricing for each payment Vendor remits the proper administrative fee to Sourcewell. Provide period and calculate the appropriate fee required each sufficient detail to support your ability to report quarterly sales to quarter tracked at national level. Sourcewell as described in the Contract template. 42 If you are awarded a contract, provide a few examples of internal Schindler measures contract success in three main ways: metrics that will be tracked to measure whether you are having - Year over year revenue growth success with the contract. - Repeat customer business and portfolio growth - Customer satisfaction (Net Promoter Score) 43 Identify a proposed administrative fee that you will pay to 2% of the maintenance revenue received. Sourcewell for facilitating, managing, and promoting the Sourcewell Contract in the event that you are awarded a Contract. This fee is typically calculated as a percentage of Vendor's sales under the Contract or as a per-unit fee; it is not a line -item addition to the Member's cost of goods. (See the RFP and template Contract for additional details.) Table 7: Company Information and Financial Strength Line Item I Question I Response* . Bid Number: 050224 Vendor Name: Schindler Elevator Corp