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Docusign Envelope ID: 41 F63DOF-3BC8-4149-8618-1 BBEEF49D6F7 82 How has the integration of See #81. (PORT, ECO, Ahead Products) 83 advanced technologies, such as Yes IoT, Al, and energy-efficient 84 systems, influenced the The only restrictions would be "proper usage", for example vandalism or development and operation of misuse of a product that resulted in a repair would not be covered, nor your elevator solutions? would weather damage. In these cases we work with the customer to Table 14A: Warranty Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response 83 Do your warranties cover all products, parts, and Yes labor? 84 Do your warranties impose usage restrictions or The only restrictions would be "proper usage", for example vandalism or other limitations that adversely affect coverage? misuse of a product that resulted in a repair would not be covered, nor would weather damage. In these cases we work with the customer to determine the best course of action. 85 Do your warranties cover the expense of Yes, unless a customer requests a special service. For example, a decrease technicians' travel time and mileage to perform in coverage for a price concession, or an overtime service call. warranty repairs? 86 Are there any geographic regions of the United Guam would be the main area we could provide no service and in some States or Canada (as applicable) for which you cases we have outsourced the work. We have a limited presence (as do all cannot provide a certified technician to perform elevator companies) in both South Dakota and Maine due to low demand, warranty repairs? How will Sourcewell but this would be discussed with the participating entities in these regions be provided customer prior to signing a contract. service for warranty repair? 87 Will you cover warranty service for items made by We provide full warranty coverage for other manufacturers as required or other manufacturers that are part of your proposal, outlined in the customer's contract. In fact, more than half our service base or are these warranties issues typically passed on is manufacturers other than Schindler. to the original equipment manufacturer? 88 What are your proposed exchange and return We provide a service, so this would not be applicable. programs and policies? 89 Describe any service contract options for the We propose multiple levels of coverage, all of which are included in our items included in your proposal. current Sourcewell contract: - Inspection Only Maintenance - Time and Material Repairs - Full Maintenance (Most commonly "as needed", but also monthly and quarterly if requested) - Custom Maintenance Program 90 Describe, in detail, your approach to providing Maintenance is specific to each unit type based on customer both maintenance and repair for your units in requirements, OEM recommendations, usage, condition, age, and service. jurisdictional requirements among other factors. Repair is also specific to each unit, and will be discussed with the customer as needed to insure it is meeting the customer's long and short range goals. For example, does the customer want a short-term, yet safe and effective solution that will extend the unit life by 2-3 years ... or are they looking for a more substantial upgrade that will improve energy efficiency and extend unit life by 20 years? All options are available to customers and Schindler will collaborate with facility managers to determine the best available approach. For maintenance specifically, Schindler's real-time scheduling tool allows Schindler to place customer requests, local inspection authority work, or 3rd party tasks into our technician's daily work flow. In Schindler's Service Excellence model these additional item are pulled into our technicians Field Link (iPhone app) when they arrive at a location to complete preventative maintenance. Working through our proprietary service delivery systems, we are the first in the industry to fully integrate all our service technology. tools into one seamless platform. 91 How does your elevator dispatch system adapt to Our product PORT will allow for efficiency in dispatching if installed on new different trafic patterns and peak usage time to equipment. ensure optimal performance and user satisfaction? Bid Number: 050224 Vendor Name: Schindler Elevator Corp