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Docusign Envelope ID:41F63DOF-3BC8-4149-8618-1BBEEF49D6F7 Table 148: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item .. Question Response 92 Describe any performance standards or Our contracts are monitored for members with industry KPI standard to ensure guarantees that apply to your services equipment is maintained above A.17.3 code requirements. 93 Describe any service standards or MTBC, Callbacks, Uptime. guarantees that apply to your services (policies, metrics, KPIs, etc.) Exceptions to Terms, Conditions, or Specifications Form Only those Proposer Exceptions to Terms, Conditions, or Specifications that have been accepted by Sourcewell have been incorporated into the contract text. Documents Ensure your submission document(s) conforms to the following: 1. Documents in PDF format are preferred. Documents in Word, Excel, or compatible formats may also be provided. 2. Documents should NOT have a security password, as Sourcewell may not be able to open the file. It is your sole responsibility to ensure that the uploaded document(s) are not either defective, corrupted or blank and that the documents can be opened and viewed by Sourcewell. 3. Sourcewell may reject any response where any document(s) cannot be opened and viewed by Sourcewell. 4. If you need to upload more than one (1) document for a single item, you should combine the documents into one zipped file. If the zipped file contains more than one (1) document, ensure each document is named, in relation to the submission format item responding to. For example, if responding to the Marketing Plan category save the document as "Marketing Plan." • Pricing - Pricing Details.zip - Wednesday April 24, 2024 23:59:56 • Financial Strength and Stability - Financial Strength and Stability.zip - Thursday April 25, 2024 00:00:13 • Marketing Plan/Samples (optional) • WMBE/MBE/SBE or Related Certificates (optional) • Warranty Information -Warranty Contract Details.zip - Thursday April 25, 2024 00:00:32 • Standard Transaction Document Samples - Canadian US Adoption Addendum.pdf - Thursday April 25, 2024 18:55:14 • Requested Exceptions - RFP_050224_Elevators_Contract Template (Schindler Exceptions - Redlines).docx - Thursday April 25, 2024 18:54:43 • Upload Additional Document - Additional Documents (1).zip - Thursday April 25, 2024 00:00:58 Bid Number: 050224 Vendor Name: Schindler Elevator Corp