Reso 2025-3821 - Laserfiche WebLink

Home Browse Search

KONE Internal KONE Care Value Added Services These services are offered to improve the quality and transparency of the KONE service delivery experience. 24/7 CONNECTED SERVICES KONE's 24/7 Connected Services uses proprietary advanced remote monitoring and analysis technologies to bring intelligent services to elevators and escalators. 24/7 Connected Services provides continuous updates on the status and condition of the equipment, allowing KONE to perform services tailored to each equipment's needs. 24/7 Connected Services is a family of different services that may be ordered separately. As consideration and in order for KONE to be able to provide the 24/7 Connected Services to the Customer, the Agreement is hereby amended as follows: 1. KONE to provide the Services set forth below at a cost of $0.00 per month. This Service fee will be charged on the maintenance invoice at the same interval as the invoicing for maintenance under the Agreement. Installation and/or set-up fees will be provided in a separate proposal when applicable. The interest on any late payments shall be as detailed in the Agreement. 2. KONE shall perform the selected Value -Added Services (each a "Service" and together the "Services") substantially as set forth and authorized below: A. KONE Care -Emergency Phone Monitoring KONE shall program the elevator phone(s) listed below to call the KONE Customer Care Center and will monitorthe elevator phone(s). Customer shall: 1. Provide names and phone numbers of at least two (2) of its representatives for the KONE Service Centerto contact on a 24 hour basis, and at least one (1) police, fire or local 911 agency name and phone number. 2. Notify KONE immediately in writing of any changes in these names or numbers. In the event of a call from the elevator, the KONE Customer Care Center will contact the points of contact in the order listed below. The local authorities will be contacted only if the previously mentioned point of contacts cannot be reached. a. If KONE does not provide Wireless Phone Provider Service, Customer shall provide an analog phone line to the elevator machine room (to be terminated on the appropriate phonejacks). If phone line is an extension off an existing phone system, a backup powersource must also be provided. An extension, if applicable, mustbe a direct inward dial (DID) extension. All phones and associated equipment shall be in compliance with the requirements of ASME A17.1, local codes and applicable law, as amended. Customer shall also provide the elevator phone number(s) and/or extensions) for the phone(s) being programmed. By initialing below, you are approving the above KONE Care - Emergency Phone Monitoring services for the additional monthly fee of $0.00 (included services as part of Master Agreement EV2516) ACCEPTED BY Date: B. KONE Care - Wireless Phone Provider Service If Wireless Phone Provider Service is selected, then KONE provides the phone connection via a KONE provided wireless service device and the phone connection must be programmed to the KONE Customer Care Center. KONE Care - Emergency Phone Monitoring is required (see A. abovefor description of services). Customer shall bear the responsibility to reactivate the analog phone line in the Kone Center Rev. OF 12/1/2017 Page 11 of 15 XIQNFIDE=NTIA-+ © 2018 KONE INC. 323