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by operation outside ETA specifications, e) damage resulting from vandalism, fire, or other uncovered peril, e) product <br />modified without ETA's consultation, and f) Consumable Items. <br />In such instances, the provisions under Non -Warranty Repairs, including applicable fees, shall apply. <br />Warranty service <br />Spare parts inventory —The Customer shall maintain an inventory of ETA hardware products at the recommended <br />level for use during completion of repairs. The Customer is responsible to; remove defective products, replace them <br />with spare products, request Return Material Authorization ("RMA") number, and to send defective products to ETA for <br />Failure Analysis. <br />Return materials authorization — No product received for repair by ETA will be accepted without an ETA -assigned RMA <br />number. RMA numbers may be obtained by: <br />Phone: 561-288-1932 <br />Email: support@etatransit.com <br />RMA requests shall include product description, ETA part number, serial number (if applicable), quantity, reason for <br />return, and vehicle number (if applicable). The Customer is responsible to ensure secure packaging of products for <br />shipping. Shipping material is available for purchase, at cost, from ETA. ETA is not responsible for damage to, or loss <br />of, products in transit. Shipping costs for the return to ETA of products to which the Warranty Repair Policy applies will <br />be bome by ETA. Shipping costs for the return to ETA of products deemed Exclusions of Warranty Policy will be bome <br />by the Customer. Customer agrees to ship RMAs using an ETA -supplied shipping label. RMA shipments are to be <br />labeled as follows: <br />ETA Transit Systems, Inc. <br />Attn: Customer Service, RMA # <br />6420 Congress Ave, Suite 1850 <br />Boca Raton, FL 33487 <br />Failure analysis and repair/replace — Upon receipt of a returned product, an ETA technician will complete a failure <br />analysis to decide of whether the product is subject to the Warranty Policy or the Exclusions of Warranty Policy, and <br />whether to product is repairable. If the product is subject to the Warranty Policy ETA will either repair or replace the <br />product at ETA's discretion. If the product is subject to the Exclusions of Warranty Policy ETA will provide the Customer <br />a quotation and subsequent invoice for the repair or replacement of the product. <br />14 • Agreements > System support agreement b Hardware warranty Initials: <br />