Laserfiche WebLink
System support agreement <br />Overview <br />WHEREAS Customer and ETA entered into an agreement for the purchase of hardware, software and related <br />services on the execution date; and <br />WHEREAS Customer desires to obtain support services for said hardware and software (collectively "System"); and <br />WHEREAS ETA desires to provide such support services. <br />Now therefore, the parties, for good and valuable consideration, agree to the following: <br />Hardware warranty and support <br />The hardware products covered by this agreement shall be as set forth on the included in the Quotation or Purchase <br />Order attached as Exhibit 1. If the quantity of products changes during the term of this agreement, a corresponding <br />adjustment to fees hereunder will apply for the remaining term of the agreement. <br />Consumable Items such as batteries, cables, wiring harnesses, GPS, WILAN and RF antennas, etc. are not covered <br />under this agreement. Replacements for such items may be ordered from ETA and will be subject to the supplier's <br />warranty policy. <br />Hardware warranty <br />ETA affirms that each hardware product is free of defects in material and workmanship. ETA further affirms that <br />hardware products will perform for the intended purpose for a period of two (2) years from delivery of equipment. <br />Thereafter, the provisions under Non -Warranty Repairs shall apply. For Contracts that are shorter than two (2) years in <br />length, the hardware warranty shall not exceed the term of the Contract. Extended warranties can be quoted upon <br />request for up to a total of five (5) years of warranty. <br />Warranty repair policy <br />If a hardware product fails to operate as specified, and no exclusions from warranty policy apply, ETA or its authorized <br />service agents will have the option to repair or replace the defective product at no cost to the Customer. <br />Exclusions from warranty policy <br />Instances to which the Warranty Repair Policy shall not apply include, but are not limited to; a) warranty returns <br />classified as No Problem Detected (determined to be fully functional with no need for repair), b) product failures <br />resulting from improper use, c) damage resulting from accident, abuse or improper maintenance, d) damage caused <br />Initials: ETA Transit , 13 <br />