Reso 2025-3881 - Laserfiche WebLink

Home Browse Search

Docusign Envelope ID: 459D1660-985D-4E5B-8F79-12B237BC0583 Alk� /First Amendment to the Master Services and Purchasing Agreement Appendix for Al Technology This Al Appendix shall only apply to Customers who license Axon Cloud Services in a Quote that specifically utilize Al Technology. Unless explicitly defined otherwise, capitalized terms used in this Appendix have the same meaning as those in the Agreement. 1. Definitions 1.1 Al Technology. Refers to artificial intelligence functionalities embedded in Axon's Cloud Services, which may include: (a) Enhanced Evidence Management; (b) AI -powered redaction tools; (c) Large Language Model -based tools (e.g., "Draft One" "Policy Chat"); (d) Predictive Analytics for operational insights; or (e) Natural Language Processing (NLP) for text and speech analysis. 1.2 Model Drift. The degradation of AI model performance due to changes in input data or external conditions, requiring retraining or updates. 1.3 Bias Mitigation. Strategies and techniques used to identify, measure, and minimize bias in Al Technology, 2. Scope and Usage 2.1 Integration. Axon Al Technology is intended to improve public safety, streamline operations, and ensure data accuracy. The Al functionalities will only be used as described in the Agreement or applicable documentation. 2.2 Data Use. Axon acts as a Data Processor for Al Technology. All inquiries submitted are processed solely to provide accurate responses based on Customer Content submitted. Customer remains the Data Controller of all Customer Content. Axon and Axon's subprocessors do not train their models on Customer Content. Customers who elect to participate in Axon's ACEIP program can enter into custom agreements to assist in product development efforts like Al model training. Even in those cases, Axon operates carefully on redacted data and not on Customer Content. 2.3 Automatic Data Collection. Al Technology may automatically collect Non -Content Data about user interactions with the service and their devices to enhance the functionality and security of the system. The details collected include, but are not limited to, the following: 2.3.1 User Engagement and Activity Metrics. Al Technology may track key engagement statistics, including Daily Active Users (DAUB), Weekly Active Users (WAUs), and Monthly Active Users (MAUs). Additional metrics include new user .activations, repeat usage rates, total queries submitted, follow-up query volume, session lengths, retention rates, and user satisfaction ratings (e.g., thumbs up/down feedback). 2.3.2 Sales and Adoption Tracking. Axon monitors the number of licenses and agencies purchasing the service, including those in trial phases, fully deploying the service, and conversion rates from trials to paid subscriptions. 2.3.3 End User inputs. Axon may process de -identified end-user inputs to the Al Technology, excluding Customer Content or any data that directly or indirectly identifies individuals. 3. Axon Responsibilities 3.1 Ethical Al Development. Axon shall: (a) Follow its responsible innovation framework; (b) Engage with the Ethics and Equity Advisory Council. (EEAC) for feedback; (c) Conduct testing to minimize bias and ensure reliability; and (d) Implement Bias Mitigation techniques in model development and deployment. 3.2 Security Program. Axon will maintain a comprehensive information security program, including logical and physical access, vulnerability, risk, and configuration management; incident monitoring and response; encryption of digital evidence; and security education. Pagel 1 of 16 283