Reso 2025-3878 - Laserfiche WebLink

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enable the adjudication function to review cases, related images, correspondence, and other related information required to adjudicate the disputed Notice of Violation. 20. REDSPEED shall provide to CITY access to RedCheck system, which provides CITY with ability to run and print all standard system reports. 21. If required by CITY, REDSPEED shall, at REDSPEED's expense, provide and train CITY with a local expert witness able to testify in administrative proceedings and in court on matters relating to the accuracy, technical operations, and effectiveness of the SPE System until judicial notice is taken. 22. In those instances where damage to an SPE System is caused by negligence on the part of CITY, REDSPEED will provide CITY an estimate of the cost of repair. Upon authorization to proceed with the repairs or replacement, REDSPEED shall replace or repair any damaged equipment and invoice for the pre -approved repair cost. REDSPEED shall bear the cost to replace or repair equipment damaged in all other circumstances. 23. REDSPEED shall provide a toll-free, CITY -specific help line to help CITY resolve any problems encountered regarding its SPE System and/or citation processing. The help line shall function during normal business hours. Call Center hours for violators is Monday - Friday 9:00 AM to 5 PM EST. a. Call Center is for the violator and helpline is for the CITY. The assigned project manager is available as needed and we will provide cell phone number for emergency contact. 24. REDSPEED shall provide Motor Vehicle Owners with the ability to view Recorded Images of Violations involving their motor vehicles online. This online viewing system shall include a. link to the REDSPEED payment website(s). 25. REDSPEED shall provide CITY with a warning period consistent with State law. To include but may not be limited, Multi -language FSA, FAQ, Clip Art as needed, printed handouts / posters as needed, social media assistance, PR firm availability. 26. REDSPEED shall provide authorized City users access to on demand video, reporting tools and other online features through its RedCheck and SiteOps programs. RedSpeed will maintain video data forty-five (45) days unless otherwise requested for preservation by the City. 27. CITY will have real-time access to violation and camera data. 28. REDSPEED at the direction of the CITY will install. and maintain any required signage including flashers. 29. REDSPEED will relocate an SPE System at no cost to a new enforcement location once it has been mutually agreed upon between REDSPEED -and CITY. 30. REDSPEED shall provide/build custom reports for the CITY at no cost. 31. REDSPEED shall adjust enforcement schedule (calendar) within the same day following City's approval. 32. REDSPEED shall not be reimbursed for any costs/fees associated with Certified Mail for Notices of Violation converted to Uniform Traffic Citations and all extra -action charges or Page 24 of 31