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C. Third -Party Acts. Issues caused by the acts or omissions of third -parties, including providers of internet <br />services, or for issues arising from third -party software or hardware that is not provided by CentralSquare <br />is explicitly disclaimed; <br />D. Gross Negligence or Willful Misconduct. Issues relating to. the failure or delay in performance to the extent <br />caused by the acts or omissions of Customer or its agents constituting gross negligence or willful <br />misconduct are explicitly disclaimed; and, <br />E. Force Majeure. A force majeure event such as natural disasters, acts of God, or any other cause <br />constituting force majeure are explicitly disclaimed, <br />3. Server Performance & Capacity. The standard provisioning of storage for the cloud solutions is 1 terabyte. <br />If Customer requests to add additional Software, increase storage or processing requirements, and/or <br />request additional environments, these requests will be evaluated and if additional resources are required <br />to support modifications, additional fees may apply at per unit (gigabyte, hour, license, etc). <br />4. Releases. Customer agrees to keep the software up-to-date with the cloud release cycle as determined by <br />CentralSquare. Staying current is essential to address security, performance, and infringement issues, and is <br />required for receiving software support. All modifications, revisions, and updates to the software will be provided <br />through new releases, accompanied by documentation updates whenever the centralsquare deems necessary. <br />5. Non -Production Environments. Included in the subscription fee is access to the training environment during the <br />hours of 8:00am — 4:00pm EST, Monday through Friday. Should the Customer require extended access for items <br />such as internal training, CentralSquare can make exceptions provided that Customer provide reasonable <br />advance written notice. CentralSquare will then work with the Customer to enable access in accordance with an <br />agreed upon schedule. <br />MORE INFORMATION AT CENTRALSQUARE.COM <br />