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EXHIBIT 8 <br />Managed Services Provisions <br />1.0 Software Updates <br />While this Agreement remains in full force and effect, and all fees are paid and current, CentralSquare will maintain the <br />Software by providing software updates and/or enhancements to Customer. <br />CentralSquare will install software updates remotely. Customer is responsible for ensuring that sufficient, capable personnel <br />that possess the appropriate technology skills and public safety knowledge are available during the maintenance window. All <br />updates will occur during normal business hours. Normal business hours are defined as: 08:00-17:00 CT. Software updates <br />are offered in the following time slots: 08:00-10:00 CST, 10:00-12:00 CST, 13:00-15:00 CST. CentralSquare Technologies <br />will work with the Customer to schedule an agreeable time to occur during these time slots. <br />1.1 Included Updates <br />Updates will be provided on an as -available basis and include the items listed below: <br />1. Bug fixes; <br />2. Enhancements to products licensed by Customer under this Agreement; <br />1.2 Not -Included Updates <br />Updates do not include: <br />1. Platform extensions including product extensions to different hardware platforms, different <br />windowing system platforms, or different operating system platforms <br />2. New functions such as new modules, components, products, or applications. <br />2.0 Hardware Updates <br />Server Hardware updates consist of different types of hardware changes ranging from hardware replacement (such as <br />replacing a hard disk), to hardware additions and hardware updates. Server Hardware updates require physical access to <br />the servers. Customer is responsible for ensuring that sufficient, capable personnel that possess the appropriate technology <br />skills and public safety knowledge are available during the maintenance window. All updates will occur during normal <br />business hours. Normal business hours are defined as: 08:00-17:00 CT. Hardware updates are offered in the following time <br />slots: 08:00-10:00 CST, 10:00-12:00 CST, 13:00-15:00 CST. CentralSquare Technologies will work with the Customer to <br />schedule updates during these time slots. <br />3.0 Support <br />3.1 General Support <br />CentralSquare shall provide phone and email support for the Software provided under this Agreement and shall <br />maintain a support center database to track any reported issues. Customer is required to accept and maintain <br />updates to a supported version of the application(s) in order to maintain access to support services. No support will <br />be provided for Software more than two versions back from the most recently released version. <br />Support does not include custom programming services or training. <br />Support is available 24 hours a day, seven days a week. <br />3.2 Remote Support <br />Software Support for managed services solutions shall be provided in accordance with Exhibit 3, (CentralSquare <br />Access Management Policy). <br />VPN usage to connect to customer environments is prohibited. All costs associated with CentralSquare's use of any <br />technological device to mitigate against the risk of such connection shall be the responsibility of Customer. This <br />MORE INFORMATION AT CENTRALSQUARE,COM <br />