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Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271 <br />E. Force Maieure. A force majeure event such as natural disasters, acts of God, or any other cause <br />constituting force majeure are explicitly disclaimed. <br />3. Server Performance & CapaCustomer. The standard provisioning of storage for the cloud solutions <br />is 1 terabyte. If Customer requests to add additional Software, increase storage or processing <br />requirements, and/or request additional environments, these requests will be evaluated and if <br />additional resources are required to support modifications, additional fees may apply at per unit <br />(gigabyte, hour, license, etc). <br />4. Releases. Customer agrees keep the software up-to-date with the cloud release cycle as determined by <br />CentralSquare. Staying current is essential to address security, performance, and infringement issues, and <br />is required for receiving software support. All modifications, revisions, and updates to the software will be <br />provided through new releases, accompanied by documentation updates whenever the CentralSquare <br />deems necessary. <br />5. Non -Production Environments. Included in the subscription fee is access to the training environment during <br />the hours of 8:00am — 4:00pm EST, Monday through Friday. Should the Customer require extended <br />access for items such as internal training, CentralSquare can make exceptions provided that•Customer <br />provide reasonable advance written notice. CentralSquare will then work with the Customer to enable <br />access in accordance with an agreed upon schedule. <br />CST-2025-104773 <br />Page 17 of 17 <br />