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City of Sunny Isles Beach | RFQ # 26-07-01 <br />RESPONSIVENESS, ISSUE RESOLUTION & <br />COMMITMENT TO SUCCESS <br />Responsiveness is one of the most important elements of a successful continuing <br />services contract. Through decades of municipal continuing services experience, <br />KEITH has developed procedures designed to quickly address questions, resolve <br />issues, and maintain progress on assignments. <br />As the City’s current continuing services consultant, KEITH brings familiarity with City <br />standards, procedures, stakeholders, and project priorities, allowing assignments to <br />begin efficiently with minimal learning curve. <br />OUR COMMITMENT <br />KEITH remains committed to providing responsive service, technical excellence, <br />and practical solutions that help Sunny Isles Beach efficiently advance projects from <br />planning through construction while protecting schedule, budget, and long-term <br />operational objectives. <br />Our multidisciplinary team, proven work authorization process, established quality <br />management program, and extensive continuing services experience allow us to <br />respond quickly, mobilize resources efficiently, and deliver high-quality services <br />tailored to the City’s needs. <br />MUNICIPAL CONTINUING SERVICES COMMITMENT <br />Our goal is not simply to deliver individual assignments, but to serve as a long-term partner helping the City successfully plan, design, <br />construct, and maintain projects that support community objectives, resiliency goals, and future growth. <br />ISSUE RESOLUTION <br />& ESCALATION <br /> ➤Routine Project Issues <br /> ➤Project Manager <br /> ➤Technical Issues <br /> ➤Discipline Lead <br /> ➤Budget or Schedule <br />Concerns <br /> ➤QA/QC Officer <br /> ➤Escalated Client <br />Concerns <br /> ➤Contract Executive <br /> ➤Critical Issues <br /> ➤Executive <br />Leadership Review <br />Survey & Mapping Quality Controls <br />• Field verification procedures <br />• Independent calculations and closure reviews <br />• Utility verification and geospatial validation <br />• Licensed surveyor review <br />• Deliverable accuracy verification <br />Construction Engineering & Inspection <br />Quality Controls <br />• Construction observation <br />• Contract compliance verification <br />• Documentation reviews <br />• Schedule monitoring <br />• QA/QC oversight and reporting <br />Transportation Engineering Quality Controls <br />• Traffic operations reviews <br />• Safety evaluations <br />• Utility conflict assessments <br />• Maintenance of traffic reviews <br />• Agency coordination and peer review <br /> ᄏ Rapid Mobilization of Resources <br /> ᄏ Continuity Across Multiple Assignments <br /> ᄏ Integrated In-House Technical Support <br /> ᄏ Direct Access to Executive Leadership <br /> ᄏ Existing Knowledge of City Procedures <br /> ᄏ Familiarity with City Priorities and Standards <br /> ᄏ Established Communication Channels <br /> ᄏ Immediate Access to Discipline Leaders <br />Discipline-Specific QA/QC process: <br />Landscape Architecture Quality Controls <br />• Code and accessibility compliance reviews <br />• Constructability evaluations <br />• Irrigation and planting coordination <br />• Hardscape and maintenance considerations <br />• Consistency with City standards <br />Civil Engineering Quality Controls <br />• Interdisciplinary coordination reviews <br />• Utility conflict assessments <br />• Permitting reviews <br />• Constructability evaluations <br />• Independent senior technical review <br />Engineering Inspired Design.58CONTINUING PROFESSIONAL ARCHITECTURAL AND ENGINEERING CONSULTING SERVICES (CCNA) <br />TAB 4 | APPROACH / METHODOLOGY